Customer Service Sales Coordinator/Service Advisor
Resume:
Emery Pierce
Barrington, NJ *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Coordinator/Spray Technician
Sherwin-Williams - Hainesport, NJ
October 2014 to Present
• Prepare accurate estimates and work orders based on expected labor and parts requirements for each service ticket
• Diagnose and repair mechanical issues according to industry standards
• Manage day-to-day operations and maintenance of equipment.
• Evaluate and repair small engines, outdoor power equipment and handheld electrical devices
• Deliver service to store customers in each department and draft customer contracts, invoices for equipment rental and tool repairs.
• Examine and inspect equipment functionality to appropriately plan repairs and maintenance.
• Troubleshoot and resolve equipment issues at customer job sites Store Manager of Operations
Mr. Tire Auto Service Centers - Cherry Hill, NJ
May 2012 to February 2014
• This was consultant position as a temporary store manager
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent
• Exceeded team goals and resolved issues implementing customer service initiatives
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
• Improved store status by implementing process improvements and identifying performance gaps for corrective action
Service Advisor
SUBARU OF CHERRY HILL - Cherry Hill, NJ
June 2007 to May 2012
• Engaged customers with proactive strategies to understand needs and develop successful solutions.
• Explained amount for expected services and provided detailed answers to customer inquiries
• Recommended additional, useful services to customers, which helped to increase overall sales
• Contributed to business growth by confirming customer satisfaction with service and quality
• Leveraged dynamic response abilities and sales expertise to develop long-term, profitable client relationships
• Consult with clients to outline options and obtain permission to proceed with service Master Automotive Technician
Volkswagen of Cherry Hill - Cherry Hill, NJ
January 2002 to May 2007
• Completed repairs and maintenance to major Vehicle models to meet safety specifications.
• Performed customer work and warranty repairs in compliance with manufacturer standards.
• Conducted inspections and tests to verify safety and compliance with emissions limits
• Detected combustible gas and refrigerant leaks using special instruments.
• Performed minor maintenance services, Including Basket replacements, Coolant flushes and tune-ups.
• Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
• Evaluated, repaired and aligned vehicle suspensions
• Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
• Kept detailed records of repairs, la bor involved and parts used.
• Maintained garage safety protocols to meet regulatory and company expectations
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Education
Trade School in Diesel Mechanic Heavy Equipment
Cumberland County Vocational School - Vineland, NJ September 1981 to June 1983
High school diploma
Cumberland Regional School - Bridgeton, NJ
September 1977 to June 1981
Skills
• Alignment
• Automotive Diagnostics
• Auto Estimating
• Mechanic Experience
• Automotive Repair
• Suspension
• Brake Repair
• Transmissions
• Oil Change
• Computer Networking
• Electrical Experience
• Management
• Equipment Repair
• Vehicle Maintenance
• Service Technician Experience
• Mechanical Knowledge
• Merchandising
• Facilities Maintenance
• Sales
• Supervising Experience
• Tire Service
• Hydraulics
• Delivery Driver Experience
• Field Service
Certifications and Licenses
Master Certificate GRACO
September 2021 to Present
Master Certified Titan
April 2015 to Present
ASE Certified Master Technician
March 2001 to September 2007
Assessments
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Outside sales — Proficient
March 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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