Customer Service Tech

**** ***** ****** *** ***** Orange, New Jersey, **079 973-***-**** ************@*****.***

Robert Bethea

Skilled multi-media technician with 12 years experience in the Telco./internet/satellite industry.

Familiar with customer service and management skills. Action-oriented with strong ability

to communicate effectively with technology, executive and business audiences.

Professional Experience

Directv/At&t-Fairfield, NJ

February 2012- July 2019

SBCA certified service tech / Installations and Service

Verizon-Passaic, NJ

March 2007- December 2009

Multi-Media Technician / Installations and Maintenance

I&S Investments- Maplewood, NJ

March 2003- February 2006

Property Rentals / Management

Education

Smith & Solomon Training, 2010- Linden NJ

Drivers class A CDL

Chubb Computer Institute, 2004- Parsippany NJ

Computer Networking, Associate in Computer Science

Columbia High School, 1997-Maplewood NJ

College Prep

Skilled Activities

Superior troubleshooting skills, Excellent diagnostic skills

Excellent communication and problem solving skills

Customer needs assessment, Excellent written and verbal communication skills

Strong customer focus, Works well in a team environment

Website maintenance, Complex technical information

Understanding of client business requirements, Remote access technology

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