Service Technician Customer

Mark De La Cruz

Carson City, NV ***** 530-***-**** **********@*****.***

https://www.linked.com/in/markdelacruz48 https://app.fieldnation.com/p/markdlc

Professional Summary

Articulate field service technician offering excellent skills in the information technology field and customer service. Pursuing a similar position where those priorities can be met at a high standard. Experienced field service technician who has spent 7 plus years working in a demanding environments include racking & stacking, server, router, switch and install/configuration, back end and front end network configuration and installation, etc.

Skill Sets

•Implement/test network support devices •Enterprise/commercial enterprises

& equipment •Problem solving and resolution

•Software/hardware install config/install/test •Technical analysis/survey/support

•OS systems support (Win 7/Win10-Linux) •Project documentation

•Network install/support •Technical support

•Rack/stack a variety of network devices maintenance/repair/replace

Work History Company

• Field Service Technician 9/2016 to current Fieldnation

• Harrah’s Ent. (Warehouse) 11/01/2013-7/01/2016 Harrah’s Enterprises

• Unemployed 6/01/2013-11/01/2013 El Dorado Counth HHS

• Nanolux Fibre 5/15/2009-5/01/2013 Nanolux Fibre Optics • Mape’s Tree Service 4/01/2007-4/1/2008 Mape’s Tree Service

(references provided on request)

Education

Assoc. of Science/Information Technology

Western Nevada College-Spring 2008

Bachelor of Science/Information Technology (35 credits completed)

Western Governors University-Winter 2013

Certifications

•CompTIA A+ •WCSchools Certified HTML •OSHA Lift Certified

Accomplishment

•90% accomplishment rate from initiation of work order to completion

•Cultivated long-term relationships with variety of including vendors i.e. Essential

Enterprises, Global Gateway Exchange, Netview, OSBT, Pomeroy, etc.

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