Vocational Nurse Executive Director
Resume:
Michelle Criswell
Profile
**********@*****.*** • 940-***-****
Whitesboro, TX 76273
Dynamic and highly efficient professional leveraging extensive experience in management to drive operations, increase efficiency, and improve patient satisfaction. Well versed at building relationships with patients, physicians, nurses, and third-party vendors and promoting a positive work environment. Adept at managing budgets and holds a proven record of consistently meeting and exceeding budget goals. Areas of Expertise
Relationship Building
Employee Management
Operations Management
Customer Service
Budget Management
Performance Evaluation
Staff Training
Interviewing & Hiring
Policies & Procedures
Professional Experience
Wesley House Senior Living – Gainesville, TX 07/2021 – Present Executive Director
Build relationships with staff, residents, and families. Interview, hire, and train new starters and conduct performance reviews. Perform assessments to determine residents' practical care and health needs. Collaborate with Nurse to ensure monthly training of employees is completed according to state guidelines and ensure training on new Covid-19 guidelines. Develop relationships with Home Health and Home Hospice services and facilitate meetings.
● Facilitated continuous training on Covid-19 protocols and collaborated with state and local officials to ensure guidelines are being adhered to.
● Worked closely with Marketer to increase community census.
● Implemented several resident activities.
Enlivant (Assisted Living) – Gainesville, TX 06/2021 – 02/2021 Executive Director
Facilitated screening and hiring of new staff. Conducted training and oversaw performance evaluation of staff. Coordinated scheduling, ensured updated staff records, and managed company budget. Performed evaluations to identify practical care and health needs. Supported residents with the move in process and developed relationships with residents and families.
● Successfully moved community from red to green on budget reports.
● Increased census by 20% in six months while boosting revenue. Elmington Properties – Plano, TX 08/2019 – 07/2020 Executive Director
Headed interviewing, hiring, and assessment of teams and oversaw scheduling coverage for departments. Ensured employee paperwork remained accurate and up to date. Maintained budget, posted billing, and ensured payments were made on time. Obtained work permits, oversaw construction projects, and ensured operations remained in line safety and state guidelines. Collaborated with local ombudsman and state office to maintain Covid-19 policies. Assisted with implementation of Covid-19 guidelines and headed telephone meetings with health department and city officials regarding new guidelines.
● Built relationships with third party providers, physicians, rehab facilities, and home health/hospice providers. Page 1 2
● Successfully obtained non deficient CHOW license and life safety license.
● Created new company reputation within community. Enlivant – Gainesville, TX 06/2014 – 08/2019
Executive Director
Oversaw screening, hiring, and evaluation of facility staff, coordinated scheduling for all departments and shifts, and conducted evaluations of resident practical care and health needs. Ensured accurate personnel records, managed budget, led weekly meetings to review budgets, and resolved staff concerns and resident care issues. Trained staff and ensured that all training was completed in line with state and company policies. Assisted with moving process for new residents and developed relationships with families and residents.
● Consistently met and exceeded monthly budget goals.
● Promoted fun, safe, productive work environment. Angels Care Home Health – Gainesville, TX 01/2013 – 06/2014 Novus Care Home Health – Frisco, 01/2012-01/2013
TheraCare Home Health-Lewisville Tx 08/2001-09/2002 Angels of Care Home Hospice-Howe Tx 02/2000-04/2001 Licensed Vocational Nurse (LVN)
Oversaw medication management and wound care, and headed disease process education. Conducted weekly home visits to elderly patients and maintained accurate charts. Monitored and tracked patients’ condition, level of consciousness (LOC), and vital signs and liaised with Registered Nurse and Physicians regarding patients’ data. Attended weekly meetings to discuss new orders, medication management, and disease processes.
● Mastered sterile PICC line care and was chosen to oversee all PICC line patients in area.
● Appointed to S.W.A.T team which comprised of Nurses who traveled to offices within region to assisted with nurse shortages.
Additional Experience
Licensed Vocational Nurse (LVN), Angels Care – Sherman, TX Education
Emergency Medical Technicians (EMT) / Licensed Practical Nurse (LPN) North Central Texas Community College – Gainesville, TX High School Diploma
Callisburg High School – Callisburg, TX
Training
Teepa Snow Training
Dementia Care Training
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