Customer Service Pharmacy Technician
Resume:
Karmesha L. Ficklin
Akron, Ohio *****
********.*******@*****.***
Objective: Seeking employment within a diverse company where my skills in customer service, time management, and problem- solving can best be utilized to assist in strengthening and promoting company growth. Skills:
POS System/register operations
Good motivator
Possess business acumen and awareness
Organized
Effective time-management skills
Articulate
People-person
Good listener
Effective communicator
Professional in outlook
Open to advice and guidance
Excellent Customer Service
Multi-Telephone lines
Honest
Attentive
Problem Solving
Understanding
Punctual
Quick Learner
Helpful
Self resourceful
Passionate
Computer Software
Employment Experience:
06/2021-Present
Front End Supervisor
Restaurant Depot
I am in charge of monitoring cashier transaction. Operating system voids, verifying price matching on products; refund transactions; overriding high end products being purchased by customers. Verifying and locating membership approvals. Locating proper item numbers for the cashies to accurately ring up items being bought. I a 02/2021-03/3021
Food service cook
Akron Summit Detention Center
I was responsible for preparing and building food items while providing and adhering to food safety, food handling, and sanitation procedures. The essential functions and responsibilities of the position did vary from arranging diet trays from regular inmate trays, preparing on average 600-650 breakfast sandwiches and lunch sandwiches and ensuring that when the kitchen was closed for the evening that officers had snack bags for incoming inmates. 03/2020-12/2020
Assistant Manager
SpeedwayLLC
I oversaw and provided customer service leadership, training, and coaching, alongside the General Manager, for most employees. I empowered employees; encouraged employee productivity by delegating already assigned tasks in a time and efficient manner.
I maintained a clean, safe environment. I complied with all health and sanitation procedures to ensure the store was presentable, verified that all products we served were in-stock. I assisted with the training of new hires by a show-tell-ask method. I broke down every duty and task, showed them how to clean, organize, prepare and explained why it is done the way it's done and was always willing to hear and answer questions. I made sure customers were always provided with the best professional experience. 09/2019-01/2020
Omni Fulfillment representative
Kohls Retail
Greeted customers and ascertained what each customer wanted and needed. Provided quality service by assisting customers with information and resolving customer issues. Stocked merchandise and maintained the stock floor. Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges. Watched for and recognized security risk and theft and knew how to prevent it . Recommended, selected, and helped locate or obtain merchandise based on customers’ needs and or desires. Ticketed, arranged, 0 set up/took down displays in respect to sales promotions.
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01/2019-06/2019
General Manager
Popeyes Louisiana chicken
Supervise restaurant staff during shifts, including hiring, scheduling, and evaluations. Maintained the facility, including assigning staff to clean and conduct preventative maintenance. I was responsible for providing safe food that met branding, and company standards. I Handled customer inquiries as well as complaints. I provided information about the products and services we sold. I troubleshoot and resolve product issues and concerns. I documented updated customer records based on interactions. I developed and maintained a knowledge base of evolving products and services, while developing a manual for a more effective closing procedures for both franchise locations.
05/2018-12/2018
Sandwich Artist
Subway
I greeted and served guests, prepared food, maintained food safety and sanitation standards. I prepared food neatly, accurately and in a timely manner. I demonstrated a complete understanding of menu items and explained it to guests accurately. I exhibited a cheerful and helpful manner when dealing with guests. Frequently checked products in the sandwich unit area and restocked items to ensure a sufficient supply throughout the shift.
Cleaned as directed. Using a Point of Sale system/cash register I recorded customers' orders and collected payment from guests. I understood and adhered to all quality standards, formulas and procedures. Accounts for cash flow and inventory during my shift. I understood and adhered to proper food handling, safety and sanitization standards while preparing food, serving food and cleaned up. I Maintained a professional appearance and my grooming standards as outlined in the Operations Manuals. Completes online coursework on the University of Subway® as directed. I completed all other assigned duties or tasks. 03/2017-09/2017
Head Cashier
Angel View Donation
Responsible for assisting the store manager with delegating tasks to employees. I was in charge of overseeing incoming and outgoing donations. Assisting customers with various needs to make their shopping experience more pleasurable. Using merchandise equipment I priced and processed all store items. I attended to the needs of employees. I handled cash register errors and credit cards. I did daily truck and supply inventory. I closed out registers for nightly bank deposits. I balanced out the registers for the morning shift. Emailed nightly audits sheets to cooperate and made sure the store was clean and secure before entering my security code to close the store for the night.
08/2015-11/2015
Store Closer
Port of Subs
Responsible for opening and closing the balance cash drawer. Stocked work area with supplies merchandise. Assisted in readying the restaurant for shift changes. Processed cash transactions. Made bank deposits. Completed daily and nightly inventory and entered all adequate information into main computer systems. Received and placed food orders. Prepared food. Cooked and wrapped all foods with proper labeling for food safety regulations. Bussed public areas, and cleaned food equipment such as; meat slicer, grill machine, microwave and all other kitchen appliances. Multi-tasked by answering customer questions. Resolved complaints and ensured that the restaurant provided the best customer service possible.
07/2010-11/2010
Sales Associate
Marshalls Retail
Greeted customers and ascertained what each customer wanted and needed. Provided quality service by assisting customers with information and resolving customer issues. Stocked merchandise and maintained the stock floor. Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges. Watch for and recognize security risks and theft and know how to prevent theft. Recommended, selected, and helped locate or obtain merchandise based on customers’ needs and or desires. Ticketed, arranged, and set up/took down displays in respect to sales promotions.
05/2010-7/2010
Receptionist
South Central Los Angeles Regional Center
Typed documents using word processing software (Word, Excel). Maintained records by completing data entry. Operated office machines. Answered and relayed telephones calls. Operated computers, fax machines, calculators, postage machines, and ordered/maintained supplies. Scheduled play dates for parents with children awarded to the program. Planned and organized children's activities based on age. Scheduled appointments for future visits and answered questions from families. Greeted customers and clients coming into the establishment. Obtained their names and purpose for visits and directed them to the proper person or location. 08/2006-12/2006
Kitchen Server
Spring Valley Hospital
Served food to facility residents based on the nurse's order. Prepped and displayed food according to menus. Followed special dietary needs or restrictions. Expedited food deliveries on schedule. Resolved any missed or late meal orders. Reviewed all orders before going out. Make sure accurate information is printed correctly on the receipt. Assisted line cooks in maintaining a clean and safe work area. Neveahs Catering
12/2016-07/2019
Caterer Assistant
I helped sort and assemble catering trays for incoming food orders. I cooked and prepared food items such as smothered pork chops, rice and gravy, mac n cheese, cabbage, salads, homemade 6 meat burritos, enchiladas, and a variety of desserts. I labeled tray orders by customer names and meals for easy plating. Maintained a clean and safe work environment.
Education
04/2019
California Servsafe Management program
Lake Elsinore, California
Certificate of Completion
Los Angeles ORT College
Los Angeles, California
09/2010-06/2011
Pharmacy Technician
Certificate of Accomplishment
Leuzinger High School
Lawndale, California
09/1999-06/2003
Diploma received
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