Customer Service Personal Assistant
Resume:
Erica Marcuccilli
Give this outgoing, motived lady a chance!
DeMotte, IN 46310
*****************@*****.***
I believe that I am the best person for this job, with all the skills I have learned and achieved! I am always also, ready to learn more and will always be up for a challenge and figure it out! And my number one goal is making my customers happy and satisfied! I really want to get back involved in the fitness/ Wellness industry or the restaurant industry. I enjoy helping others feel good, look good, and making them happy. I have many years of customer service, and sales experience in many different fields. I just want to help people, feel more of a purpose and grow with a company. A career in any field that really helps others is my goal, and a career in the fitness or restaurant industry is my dream job. I am always ready for a challenge, I am an over achiever, and I am a people pleaser. I know, people pleasing has its downfalls but that’s just who I am. I am easily coachable, I learn quickly and always have respect for my superiors, as well as my co workers. I am at a point in my life, where I know what I want, and success is the top goal. I have been a stay at home mom for about 2 years, and as much as I love my kiddos, they are getting older and now is my chance to go after my dreams. We all have to start somewhere, but I feel, I do have an advantage because I have been working since I was 15, and have worked in different fields. I also, have many skills that I have mastered over the years. That all being said, I am up for any challenge and will be open to learn more to succeed. Taking a chance, and giving me this opportunity, I will be able to make more of myself and be an asset to this company. I am also, capable of balancing, multi tasking and have experience working remotely. Please if any questions, call, email... I want this!
Willing to relocate to: Chicago, IL - DeMotte, IN - Kankakee County, IL Authorized to work in the US for any employer
Work Experience
Owner/ Spray tanner
Bronzin Bellas Mobile Spray Tanning - DeMotte, IN
February 2015 to Present
I work part time, and I do it because I love making others feel good and beautiful. And I can work this job around my business!
Manager/Assistant Manager
Red Lobster - DeMotte, IN
April 2007 to October 2019
100 percent depended on my customer service skills! I helped with employees, and made sure all customers were satisfied! Did food count, and took phone calls for orders!
Personal Training Sales/ Personal and Group trainer Gold's Gym - Bradley, IL
March 2007 to April 2008
I started out in sales, and was trained for group trainings. Then I was allowed to start my own class. I taught body pump by les mills and then I had my own abs group training. I also went on to become a personal trainer. They got new owners and changed to impact fitness. I personal trained And group trained and they shut down because owner decided to move to Texas, I believe. I created all my own routines, I had many clients and this job lead me to go to school for personal training and then do in home training. And as of now I am recertified for PT, Nutrition, Body Building and Group Training, by ISSS! Office Manager/Administrative Assistant
Momence Meadows Nursing and Rehabilitation Center - Momence, IL November 2005 to October 2006
I took care of all the basic office duties.
Took care of insurance for residents
Made doctor appointments
I also transferred all paper files to computer files I was always on the phone, doing phone conferences and know how to multitask. I would love to be trained as an insurance serve agent! I have the drive and the customer service skills. Education
High school diploma in General
American homeschooling - Lansing, IL
2017 to 2019
Trade School in Wellness/Nutrition/ Personal Training National Personal Training Institute - Lisle, IL
August 2007 to March 2009
Collage in Fire Science
Waubonsee Community College - Sugar Grove, IL
January 2007 to May 2007
Skills
• Assistant Manager Experience
• Office Management
• Recruiting
• Administrative Experience
• Trained in health and fitness
• Customer Service
• Scheduling
• Multi-line Phone Systems
• Insurance Verification
• Organizational Skills
• Public Relations
• Public Speaking
• Event Planning
• Marketing
• Medical Scheduling
• Medical Office Experience
• Social Media Management
• Medical Billing
• Accounts Receivable
• Clerical Experience
• HIPAA
• Medical Receptionist
• Medical Records
• Medical Terminology
• Patient Care
• Data Entry
• 10 Key Calculator
• Phone Etiquette
• Customer Service (10+ years)
• Office Management (1 year)
• Microsoft Word
• Crisis Intervention (2 years)
• Case Management
• Outside Sales
• Inside Sales
• Sales Support (8 years)
• Cold Calling (1 year)
• Sales Experience (10+ years)
• Schedule Appointments (5 years)
• Negotiation
• Sales Experience (10+ years)
• Retail Sales (2 years)
• Warehouse Experience
• Live Chat (10+ years)
• Employee Evaluation (5 years)
• Employee Orientation (5 years)
• Employee Engagement (10+ years)
• Customer Acquisition (5 years)
• Research
• Courier (5 years)
• Medical Records (2 years)
• Cold Calling (2 years)
• Nursing Home Experience (1 year)
• Management
• Sales Experience (10+ years)
• Retail Sales (3 years)
• Customer Support (10+ years)
• Computer Networking
• English
• Typing
• Front Desk (6 years)
• Personal Assistant Experience
• Restaurant Experience (10+ years)
• Retail Sales (2 years)
• Health Information Management (5 years)
• Personal Training (10+ years)
• Sales Experience (10+ years)
• Phone Etiquette (10+ years)
• Membership Sales (5 years)
• Assistant Manager Experience (10+ years)
• Leadership
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Epic
• Accounting
• Sales, Retail & Customer Support (10+ years)
• Customer support (10+ years)
• Nutrition (10+ years)
Assessments
Customer Focus & Orientation — Expert
August 2020
Responding to customer situations with sensitivity Full results: Expert
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Data Entry: Accuracy — Proficient
August 2020
Entering data quickly and accurately
Full results: Proficient
Verbal Communication — Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Data Entry: Accuracy — Proficient
August 2020
Entering data quickly and accurately
Full results: Proficient
Inside Sales — Highly Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Work Motivation — Expert
August 2020
Level of motivation and discipline applied toward work Full results: Expert
Outside Sales — Highly Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Customer Focus & Orientation — Expert
August 2020
Responding to customer situations with sensitivity Full results: Expert
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer Service Manager — Proficient
August 2020
Managing customer service representatives and resolving customer issues Full results: Proficient
Management & Leadership Skills: Planning & Execution — Highly Proficient August 2020
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Management & leadership skills: Planning & execution — Highly Proficient August 2020
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Management & leadership skills: Impact & influence — Familiar August 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Call center customer service — Highly Proficient
September 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer focus & orientation — Expert
August 2020
Responding to customer situations with sensitivity Full results: Expert
Work style: Conscientiousness — Highly Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Management fit — Proficient
December 2020
Measures the traits that are important for success in management positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Roots and wings Facebook group
February 2020 to Present
It’s a group I created to uplift and empower women, to go after their dreams! Additional Information
I am very outgoing, a quick learner, and want to help others and enjoy customers! I would enjoy making others feel good. I feel that I would prove in a short time, that you made the right choice. And my goal, is to be able to succeed and move up in the company. I have always been independent and I have had the pleasure of working in many fields but then decided to let my husband get to the top in his career and now I believe it’s my turn to get to the top in my career, I just need a chance and good starting point! This company seems perfect for me to show my customer service skills, and my knowledge of health and fitness! gain some more independence back! I ask for just once chance! Thank you
Contact this candidate