Dental Assistant Support Coordinator

Kathleen Banner

*** ********* ***, ******, ** ***35 440-***-**** **********@*****.***

Objective

To obtain a position within your company.

Work Experience

North American Dental Group - Pittsburgh, Pennsylvania

Credentialing Supervisor April 2020 – Present

The role of a Credentialing Supervisor requires many day-to-day tasks. I oversee a team who credentials providers for 200+ locations all over the United States. Continue to help guide and put processes in place to make the Credentialing process simple, easy, and effective for the team and organization. Run daily reports in ECHO and conduct daily and weekly meetings with the team, leadership departments, and offices to insure effective communication regarding providers and their credentialing process through Microsoft Teams. As well as assist the team with sending out intake packages to new providers, complete applications, add locations, CAQH forms, and complete follow ups.

North American Dental Group - Pittsburgh, Pennsylvania

Credentialing Specialist December 2019 – April 2020

As a Credentialing Specialist I completed all new provider enrollment. From the time a new provider was onboarded, sending a credentialing intake package to obtain all necessary information needed to credential the provider with insurances. I submitted all payer applications, add locations, CAQH forms, completed follow ups, and credentials. All information was kept in ECHO software including provider effective dates.

North American Dental Group - Pittsburgh, Pennsylvania

Training & Support Coordinator December 2018 – December 2019

Being a Training & Support Coordinator allowed me to use my leadership skills and dental background to help others in the dental field. I traveled to different dental practices and trained the staff on how to use Open Dental software. As well as working remote answering phone calls and assisting offices with accounts, charts, treatment planning, and x-ray questions.

Hudec Dental - Cleveland, Ohio

Office Manager April 2018 – December 2018

Being an Office Manager gave me a wide number of duties that I had to insure were completed daily. Not only did I overlook my staff, but as well as the patients that enter the office. Patient care and safety being the main priority. Daily office reports needed to be ran, as well as posting insurance payments, and processing payroll for the staff. All while continuing to motivate my staff and keeping an upbeat and positive working environment.

Dental Staffing - Cleveland, Ohio

Office Manager May 2016 – April 2018

I overlooked my staff, as well as the patients that entered the office. Patient care and safety being the main priority. Daily office reports needed to be ran, as well as posting insurance payments, and processing payroll for the staff. I continued to motivate my staff and all while keeping an upbeat and positive working environment.

Ohio Department of Corrections - Grafton, Ohio

Dental Assistant/Manager January 2009 – May 2016

Having a dual role gave me the opportunity to grow in my career. Having to oversee 600+ inmates and schedule all dental procedures. Answered formal complaints, prepared for State Audits, and completed SRT training. Responsible for all supply ordering and keeping inventory. Assisted chairside with the doctor during procedures such as fillings, extractions, and dentures/partial. Performed all x-ray’s, autoclaved instruments, spore test weekly, continued education, physical education, chemical logs, tool count for security.

All Care Dental - Elyria, Ohio

Dental Assistant December 2005 – January 2009

Had the privilege of setting up a brand-new clinic. Helped map out tools of operation with staff members, as well as assisted the Dentist in everyday procedures including both adults, and children. Scheduled patient appointments using Dentrix software. Placed supply orders, sterilized instruments, and performed weekly spore test.

William Mangano, DDS – North Ridgeville, Ohio

Dental Assistant January 2002 – December 2005

Daily procedures consisted of opening and closing operatories. Assisting chairside with the doctors during all procedures from comprehensive exams to surgical extractions, root canals, and crown preps. Placed a monthly supply order so the doctors in the office had all the supplies they needed to work efficiently. Took patient x-rays, instrument sterilization, conducted weekly spore testing, and scheduled patient appointments. Provided compassionate, courteous customer service for the patient’s utmost comfortability.

Education

Lorain County Join Vocational School – Lorain, Ohio

Dental Assisting Certification January 2002

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