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Information Officer Youth Worker

Mississauga, ON, Canada
March 15, 2022

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Eulalee Henry

**** ********* ****, ***********, ******* L5N 8N2

905-***-**** email:

Objective: Seeking a position in the Human Services field as a

Community/Social Services Worker

Summary Profile:

Extensive experience as a community Social Worker with diversion program involving young offenders

Sensitive to multicultural issues in a diverse setting

Strong needs assessment and community outreach skills

Excellent communication, interpersonal, organizational, multi-tasker, customer service and time management skills

Strong ability to work independently or as a cooperative team member

Proven work ethics: confidential, detail-oriented, responsible, non-judgmental, resourceful and a solid decision maker

Computer skills: Microsoft Word, Excel, WordPerfect, MIS and Internet

Relevant Skills and Experience:

Client Intake – Counselling

Supported families and youth in the Ontario court system

Prepared Alternative Measure Reports as required

Liaised with community agencies and employers by supervising Community Service Orders

Conducted intake interviews and developed action plans with youth and parents

Provided referral information to services for new immigrants and refugees

Assessed client needs and skills to make employment and education decisions

Developed and implemented counselling/intervention programs to assist clients in determining and achieving goals

Supervised and assisted individual students during class, recess, lunchtime, bus transportation loading and unloading as a Child Youth Worker (CYW)

Assisted in filing client appeals and complaints

Employer Consultant

As a Job Developer, met with youth and employers, placing youth for the Job Connect Program

Coordinated and signed agreements, met deadlines and released funds

Compiled all relative correspondence, reports, contracts and employer agreements

Completed training plans and monitoring documentation for employers

Developed strong employer relationships through effective networking

Provided ongoing employer support management and documentation

Proven assessment skills in identifying clients’ needs and making appropriate referrals

Successful in promoting programs and utilizing marketing materials and cold calling

Eulalee Henry 905-***-**** Page 2


Answered general inquiries and made appropriate referrals

Received and directed incoming visitors to the appropriate department

Liaised with the general public and community/government agencies

Established and maintained accurate and confidential case files

Wrote and edited all staff correspondence (letters, memos, reports)

Opened, stamped, logged and distributed all incoming mail

Prepared outgoing mail and bills of lading for courier pickup

Work History:

RC1 Counsellor/Special Needs Unit

Community Living Toronto 2000 - present

Placement Liaison Officer

Community Resource Services, Halton Region 1997 – 1998

Youth Counsellor

North York Youth and Family Services 1996 – 1997

Information Officer

Ontario Ministry of Health 1998 - 2000

Education & Training:

Autism and Behavioural Science Graduate Certificate

Seneca College, Toronto 2008 – present

Pharmacology Certificate

Humber College, Toronto 2005

Dual Diagnosis and Autism Spectrum Disorder Certificates

The Hinks-Dellcrest Centre-Gail Appel Institute, Toronto 2004

CPR/First Aid & Crisis Management Certificate

Community Living, Toronto 2004

Social Services Worker Diploma

Sheridan College, Oakville 1998

General Arts and Science Diploma

Sheridan College, Brampton 1995

Office Administration Diploma

CDI College of Business & Technology, Toronto 1994

References: Available Upon Request

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