Customer Service Order Filler

Lenford Pickett

Rock Hill, South Carolina, United States *********@*****.*** 920-***-****

SUMMARY

Seeking a challenging opportunity with an organization looking for someone with hands on skills and the ability to achieve company goals with over 12 years of combined experience in customer service, management, sales, and administration.

EXPERIENCE

Dock Loader

Walmart Distribution Center September 2009 - June 2021, Pageland, SC

• Prepared merchandise for delivery by wrapping pallets using hand or wrap machines.

• Combined pallets using a forklift.

• Followed the electronic mapping system to load merchandise on the trailers.

• Operated a riding electronic jack to load the pallets on the trailers.

• Attach a security seal on the trailers after each trailer was loaded.

Order Filler

Walmart Distribution Center September 2003 - September 2009, Pageland, SC

• Quickly and efficiently pull items for delivery, stack & palletized items at the staging area.

• Used wireless headset to get information on the products location and the quantity amount.

• Operated an electronic single jack to retrieve items from their locations.

Supervisor Wire Communications Department

Arch Communications January 2002 - August 2003, Charlotte, NC

• Coached and developed a staff of 15 of a major communications company.

• Achieved quality objectives through random call monitoring and feedback.

• Responsible for implementation of new policies and procedures.

• Directed employee development in the areas of productivity, efficiency and customer satisfaction.

• Monitored and analyzed team performance to ensure compliance with departmental and corporate objectives. Monitored and analyzed team performance to ensure compliance with departmental and corporate objectives.

Team Manager Vendor/Client Liaison

Sitel Corporation March 2000 - December 2001, Charlotte, NC

• Supervised a staff of 12 in a vendor/client setting team based call center.

• Coached employees to resolve issues using a first call resolution process.

• Directed the daily team workflow in the areas of quality, efficiency and productivity.

• Resolved escalated issues, facilitated meetings and conducted employee reviews. Monitored and analyzed team performance to ensure compliance with departmental and corporate objectives. Assisted in creating and conducting training for new volunteers.

Team Lead Prepaid Phone Division

Sprint Corporation February 1998 - March 2000, Charlotte, NC

• Responsible for staff meeting team and company productivity goals on a consistent basis.

• Analyzed statistical data to increase call volume efficiency objectives.

• Coached and assisted staff with escalated technical troubleshooting issues. Monitored and analyzed team performance to ensure compliance with departmental and corporate objectives.

Supervisor Credit Card Department

PNC National Bank April 1994 - January 1998, Charlotte, NC

• Directed a staff of 12 in the banks consumer credit card division.

• Trained and evaluated staffs performance using production guidelines.

• Achieved quality control objectives through random call monitoring.

• Analyzed Excel spreadsheet reports to monitor employee efficiency. Monitored and analyzed team performance to ensure compliance with departmental and corporate objectives.

Customer Service Supervisor

Walmart June 1991 - August 1998, Charlotte, NC

• Responsible for the efficient operation and production of the stores front line.

• Trained staff in the areas of money transactions, customer service and inventory control.

• Used intrapersonal skills to handle escalated customer complaints, issues or concerns.

• Produced spreadsheet reports of sales transactions and employee productivity efficiency. Monitored and analyzed team performance to ensure compliance with departmental and corporate objectives. Monitored and analyzed team performance to ensure compliance with departmental and corporate objectives.

EDUCATION

Bachelor of Science in Business Management

Winthrop University • Rock Hill, SC • 1982

CERTIFICATIONS

Forklift Driver

Walmart • 2019

INVOLVEMENT

Victory Christian Center

Charlotte, NC • Volunteer

•Setup and dismantled tables for events.

• Counseled services to those in need. Assisted in creating and conducting training for new volunteers.

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