Customer Care Service
Resume:
AJAYI GRACE OMOLABAKE
**,****** ****** ******,******** Lagos.
************@*****.***
OBJECTIVE
To contribute my quotas in an organization that strives for excellence and result through optimizing the set goals and objectives of the organization.
EDUCATIONAL QUALIFICATION
2013-2015 Ladoke Akintola University of Technology,Osun,Nigeria
MBA(Financial Management)
2011-2012 Ladoke Akintola University of Technology,Osun,Nigeria.
PGD (Management Science)
2008-2010 Kwara State Polytechnic Ilorin, Kwara State,Nigeria
HND (Mathematics & Statistics)
2004-2006 Federal Polytechnic Offa, Kwara State,Nigeria
ND (Mathematics& Statistics)
WORK EXPERIENCE
Baul Plus company Sept 2018-Jan 2022
4,Velyka Okruzhna Doroha,
Kyiv,Ukraine.
Position : Customer care officer
Job Description: Attending to needs of customer through calls and email
Processing of orders and request
Keeping record of customers transaction,comment and complaint.
Escalating queries and concerns
Ensure customers satisfaction and provide professional customer support
Olad Everfuture Ventures May 2016-June 2018
Road D,Oke Aro Giwa bustop,agege lagos,Nigeria
Position : Customer care Representative
Job Description: Answers customers inquiries via phone,e-mail and in person
Making post delivery calls to ensure customers satisfaction
Providing solution to customers needs
Prepare and checks mails.
Maintainning customer database and keeping records details
Tata Africa Services(Nigeria) Limited March 2013-Feb 2016
Amuwo Odofin Industrial Layout, Lagos.
Position: Customercare Representative/Booking Officer
Job Description: Interact with customers to provide information about the product
Managing large amount of incoming calls and Follow up on customers
Maintaining of customer data base
Keeping records details of customers complaint and action taken
Sending of estimates and invoices to customers for approval
Communication with customers on estimate and progress of work
Service reminder via bulk sms on monthly basis to customers
Receiving of sales data for service inspection calls
Making post-delivery calls to ensure customer is satisfied
Celebration Multi-Dynamic Limited December 2011-Jan 2013
Igando, Lagos,Nigeria.
Position: Sale Representative
Job Description: Focusing on inside sales and keeping existing customers by visiting them
Developing sales strategies and attracting new customers
Creating solutions and ensure a smooth sales process
Understanding customers needs and requirement
Source new sales opportunities through follow up with calls
ACHIEVEMENT
Responded to over 85 customers call daily and solved 90 percent of their concerns
Served customers in a positive ways and were able to win them over
Increased sales for the company
ATTRIBUTES/SKILLS
Enthusiasm for learning and achieving results
Customer service orientation
Presentation Skils
Ability to multi task
Communication skills
Persistence
Interpersonal skills and ability to work as a team
Focus on service delivery
Computer literacy
Management skills
HOBBIES
Social networking
PERSONAL DATA
Sex : Female
Date of Birth : 20th March, 1984
State of Origin : Ekiti
Nationality : Nigerian
Marital Status : Married
REFEREES
Available on Request.
Contact this candidate