Customer Service Representative
Resume:
Chanta Baker
Dallas, TX
*************@*****.***
Work Experience
Customer Service Rep
Tatics - Dallas, TX
February 2021 to July 2021
Answering inbound calls working with unemployment. Customer Service Representative
CVS Caremark/SilverScript PDP - Dallas, TX
June 2020 to October 2020
I did outbound calls. Calling the doctor’s office letting them know if they patients got denied or approved for they Medicaid for they patient medication.
Target Team Member
Target Logistics - Dallas, TX
July 2019 to February 2020
I worked the cash register and also worked in customer services doing returns and helping customers and also did stocking.
PATIENT CARE COORDINATOR
ALLIANCE RX WALGREENS
May 2015 to July 2019
Receive a high volume of incoming calls or emails from members, pharmacies, doctors' offices about requests for information on medication and benefits. Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team. Adhere to and reinforce Prime and departmental standard operating procedure and training guidelines specific HIPPA.
CUSTOMER SERVICE REP
TIME WARNER CABLE Took
January 2011 to April 2015
inbound calls from customers for billing, tech supports. Assisted customer with any question or concerns they may have. Assisted customer with issues they may have had with their cable devices and billing. Took payments for cable and wireless customers.
MEDICAL FRONT OFFICE REP-G&G FAMILY MEDICINE Took
January 2007 to November 2010
inbound calls, scheduling appointments, collecting copay, handling all cancelation, responsible for emailing, faxing all medical records request, as well as mail. Education
High school diploma or GED
SEAGOVILLE HIGH SCHOOL
2006
Skills
• SKILLS: HEAVY INBOUND, OUTBOUND CALLS, FAXES, EMAIL, MULTI TASKING, TEAM WORKER, COMMUNICATION, CUSTOMER SERVICE, EXCELLENT IN CALL CENTER.
• Live chat
• English
• Customer service (6 years)
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