Store Manager Associate Sales

ARLENE A. HERRERA

**** ********* *****

Yorba Linda, CA 92887

714-***-****

***************@*****.***

PROFESSIONAL EXPERIENCE

Kohl’s Department Stores

Store Manager, Yorba Linda 1/2017-7/2021

• Managed store daily operations with annual sales growth from $12.5M to 18M

• Analyzed and maximized sales, managed operating profit, payroll, and expenses exceeding corporate projections

• Developed online concept with initial 3 district test stores resulting in regional implementation and company-wide rollout

• Led regional pilot/test store operational enhancements to develop and assess conceptual operation changes, monitor and record impact to existing practices, recommend implementation guidelines, and develop corporate policy and procedure in alignment with corporate partners

• Led district in operation excellence to number one position in territory in 10 consecutive quarters

• Recruited, selected, hired, and trained store associates with average 3% turnover rate

• Executed human resources policies, compensation and benefits for 150+ associates Store Manager, Buena Park 6/2011-1/2017

• Recruited by Territory Manager to lead store out of declining results and human resources challenges, used methodical 3-prong approach – People, Service, Operations – achieving improvements in 18 months resulting in a profitable P&L

• Acknowledged by Regional and Territory Manager receiving multiple financial awards for job well done

• Recognized by regional human resources at level setting and within first 30 days with positive accolades for navigating disgruntled associates

Store Manager, Cerritos 4/2003- 6/2011

• Acted as District Manager for 6 stores during robust holiday season implementing recovery standards improving sales by 5%

• Championed regional activity coordinating team participation writing grants to increase nonprofit dollars

• Managed and maintained high standards of flagship store utilized for frequent CEO and investor visits

• Established mentor program empowering supervisors to own team development on one level down inspiring a succession plan 3 levels deep in people planning

• Developed standard training and development store for senior management implementation

• Utilized success of poorly performing grand opening to a successful turn-around as lessons learned to improve practices

• Improved store productivity by implementing strict training timelines and focusing on hands-on approach improving weekly overall productivity by 20%

• Recognized by CEO for stockroom standards for improved efficiencies in replenishment and logistics

• Created hourly associate sales tool to support decisions in low performing departments Store Manager, Ladera Ranch 1/2003-4/2003

• Led in company west coast expansion coordinating with 26 stores for simultaneous grand opening

• Opened undeveloped location overcoming challenging applicant pool environment successfully staffing at 110%

• Focused hiring practices on positive attitude versus qualifications resulting in diverse and inclusive team

• Recognized in associate surveys with consistent quarterly 98% satisfaction rate

• Developed employee culture delivering 100% customer survey satisfaction ratings Store / Operations Manager 7/2002 – 1/2003

• Implemented productive merchandise logistics resulting in 25% payroll savings utilized for investment in additional store-wide workflow efficiencies

• Restructured merchandising process and procedure implemented in companywide roll-out Target Stores

Store Manager 3/1985 – 7/2002

• Led high-profile $30M revenue store focusing on merchandise standards, impeccable in-stocks, communication with buyers, and reduction in inventory shortages driving up profits

• Completed major remodeling effort with expected $500K loss instead successfully maintained sales growth

• Improved failing store through project management for operations, merchandising, shortage, inventory management and people engagement

• Audited all district stores operations and created actions plans to improve scores from red to green

• Trained and developed Assistant Store Managers for store assessments with projected work to plan project schedules acting as a Regional Assessor creating formal action plans for promotion planning to Store Manager

• Hired, trained, managed and developed a team of 10 executive team leaders

• Developed world class team successfully promoting 50+ candidates to management positions

• Monitored flow of seasonally sensitive merchandise to ensure competitive edge, maximize profits, and reduce inventory liability

• Designed garments display to address safety and merchandise standards impacting sales by 20% each month in first 90 days of test resulting in company-wide implementation and recognition by senior management

CERTIFICATIONS AWARDS SKILLS

• Microsoft Office: Word, Excel, Outlook, PowerPoint

• Training: Marcus Buckingham Leadership Training

• Certified Master Trainer: Store Manager Regional Training, District Regional Training Director, and Hourly Employee Training Modules

• Certificate: Master Trainer Training - 2003-2018 (Annual update)

• Award: Regional Operations Champion

• Award: Turn-around Store Manager Award - 3 Stores

• College Campus Talent Scout at California State University Fullerton / Long Beach

• Proficient in conversational Spanish

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