Vice President Property Manager

naas Arabi

630-***-**** *****@*******.*** Linkedin.com/in/Inaas-Arabi/

Vice President of Property Management or Operations Persistent and Tenacious Executive Leader recognized for financial acuity and focus on organizational fiscal processes and budget management. Consistently identified for outstanding impact to bottom line while achieving specified growth and NOI/ROI objectives.

Out-of-the-box Innovator, leveraging ingenuity to transform underperforming organizations. Triumph in highly competitive markets by integrating operational management to drive multi-location growth.

Organizational Leader, steering high-performance, multi-national teams while driving double and triple-digit revenue growth using innovative marketing and leasing programs.

Leadership Performance Highlights

Revenue Growth – Increased revenue by 19% YOY and profit margin by 2% for the $40M Propertyware platform by introducing revenue-generating new enhancements and additional services.

Client Relationship Analytics – Championed multiple analytics to measure customer loyalty that increased Net Promoter Score (NPS), Customer Satisfaction (CSAT) 9.8, First-Call Resolution (FCR) 95%, and abandonment rate of less than 2%.

Performance Management – Assembled and coached Altisource’s high- performance 208-person team in leasing, underwriting, call center, client/tenant service, maintenance, and make-ready management across 35 states and 10K+ unit portfolio.

Business Transformation – Conceptualized & deployed comprehensive sales

& marketing strategy, boosting nationwide ranking, expanded Ascent Property Management into 7th largest brokerage in Illinois based on sales volume in 18-months.

Innovative Operational Systems – Designed and implemented two-layer leasing system, adapted companywide as SOP for leasing activities, helped American Homes 4 Rent reach 10K and 20K leasing milestones in half the time, saving 9% internal and 23% external commissions paid. Professional History

Zillow Group, Remote/Dallas, Tx, and Atlanta, GA 2021–Present General Manager - Real Estate

In conjunction with HR, Technology, Legal, and other Operating units, I create strategy and leadership to deliver field operational solutions.

Designed and implemented strategic operating plans and budgets, to ensure resource accessibility to support forecasted business and projected growth, continually review costs and pricing to achieve optimal growth.

• Increased Month over Month Renovation and Turn productivity by +66%, Reduced SOW costs by 13% and renovation timeline by 27%

• Cut R&M costs by 13% using diagnoses techniques with training videos for employees and vendors.

• Formed new operational and field service teams, saving 38% in payroll expense.

• Develop and lead a change of process which Improved ROI achieved by +35%

Offered data-driven recommendations supported by thorough financial analysis and empirical data and author financial and investment reports assisting in reducing capital expenditure and improving investment decisions

Boosted NPS by 26% through change management, and vertically integrated customer service teams I

Executive Expertise

Property Management

Revenue & Profit Enhancement

Fiscal Management

Cost Controls

Budget Management

Client Retention & ROI

High-Performance Teams

Coaching & Mentoring

Operations Management

Marketing Strategy

Traditional & Digital Marketing

Data Analytics

Property Redevelopment

Regulatory Compliance

Education

Executive Master of Business

Administration (MBA)

Kennesaw State University

Kennesaw, GA 2020

Bachelor of Science – Technical

Management

DeVry University, Addison, IL

Summa Cum Laude 2010

Inaas Arabi Page Two

Professional History

My Community Homes (MCH), Miami, FL 2021–2021

Vice President of Property Management

Launched new Property Management over 8 states, focusing on stabilizing new portfolio of MLS bought properties, while generating healthy yield. Directed 1025- unit portfolio of rental properties.

Internalized vertically integrated services by launching robust platform to deliver portfolio and property management services.

Spearheaded initiatives, delivering 98.2% occupancy rate and 8.9% new rent growth with 82% tenant retention.

Authored financial and investment reports assisting investors in capital expenditure and investment decisions.

Shrunk property maintenance expenses by 11% through automation RealPage Inc., Dallas, TX 2019–2021

Vice President, Industry Principal (Property Management) Led Propertyware business line operation with strategy, Vision, and fiscal responsibility for the $40M P&L, which included product management, development, quality assurance, marketing, account management support, implementation, and training. As VP Property Management, served as the voice of the customer.

Streamlines product roadmap and Improved adoption of payment, screening, and insurance offering 20% YOY by executing call-to-action campaign.

Enhanced development process and QA to attain monthly releases with zero net added bugs. Lowered Tec debit and defects by 31%.

Steered revenue-driving advertising and digital marketing programs to build market recognition for division.

Decreased Mean Time to Implement (MTI) to less than 40 days on full-service implementation by streamlining the onboarding process to deploy multiple services concurrently.

Reduced churn by 15% YOY by initiating property management client at-risk program to account management. Altisource Inc., Atlanta, GA 2014–2019

Vice President of Property Management

Directed full cycle property management operations for clients, including Real Estate Investment Trusts (REIT), banks, asset management companies, and private investors.

Designed and implemented strategic operating plans to increased renewal rate to 76% by implementing new follow- through process.

Decreased turn renovation and cash-to-cash timeline to 11 and 32 days.

Implemented two leading edge rental payment methods, decreasing physical check payments by 37%.

Established new revenue methods, such as pet rent and administrative fees, asset protection, and Smart Technology use, growing revenue 9% Year-over-Year.

Developed and launched new website with state-of-the-art XML feeds for property information to Zillow and its partners platform, delivering 48% increase in prospect and applicant traffic.

Championed multiple analytics to measure customer loyalty at Altisource, increased Net Promoter Score (NPS) +43.8, Customer Satisfaction (CSAT) 9.8, and First-Call Resolution (FCR) 97.1%. American Homes 4 Rent (AH4R) Inc., Schaumburg, IL 2012–2014 Regional Director of Operations (Real Estate and Property Management) Developed and coached high performance 60-person team, focused on leasing, renovations, coordination, client service, inventory control, and cost management for a 7,900-unit property portfolio.

Standardized operations across three regional offices in five states, enhancing efficiency and maximizing performance.

Drove new business via active client engagement, reviewed leasing applications, monitored potential resident follow- up activity, delivered increased revenue 19%, and negotiated 103% increase in pro forma rental pricing. Technology & Certifications

Property Management: Yardi

RealPage (OneSite, Propertyware,

OnSite) Appfolio RentManager

Zillow Trulia HotPads

GoSection8

CRM: SalesForce Microsoft

Dynamics SharePoint

Productivity: Microsoft Office

Microsoft Project Visio

MLS Suites: GA, FL, IL, IN, OH

Licensed Real Estate Managing

Broker: GA, FL, IL, IN, OH

Inaas Arabi Page Three

Professional History

Consistently met budget, increased ROI, achieved, or exceeded monthly and annual leasing goals by +118%.

Piloted revenue-driving advertising and digital marketing programs using property-specific content on high-traffic national marketing websites, such as Zillow, Trulia, and HotPads.

Increased renewal rate by 20% by implementing an online marketing client retention program using client portal to centralize repair maintenance orders, tenant communication, and a single point of depository.

Empowered employees to drive sales excellence, promoting 80%+ of direct reports into management positions. Ascent Property Management LLC, Naperville, IL 2005–2012 Regional Property Manager & Real Estate Managing Broker Launched Ascent Property Management in Illinois, focusing on helping investors to purchase investment properties, generating healthy yield. Directed 1725-unit portfolio of rental properties.

Internalized services by launching robust platform to deliver portfolio and property management services.

Spearheaded initiatives, delivering 94% occupancy rate and 8.9% cash-on-cash ROI with 90% tenant retention.

Designed and initiated new client referral program, delivering $2M+ in annual sales.

Authored financial and investment reports assisting investors in capital expenditure and investment decisions.

Shrunk property maintenance expenses by 7% through diligent vendor management.

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