Customer Service Allahabad

MANOJ KUMAR SINGH

Phone No. +91-954*******, 884*******

E-Mail Id:**********@*****.***

RETAIL-OPERATONS-SALES MANAGER-INVENTRY MANAGEMENT-LOSS PREVENTION

Client Driven, Quality Focused Retail Manager With Proven Record of TOP PerformanceResults driven customer centered manager with 12+ years of experience in Retail Operation and supervisory positions. Verifiable talent for maintaining profitable retail operations with success in capitalizing on growth opportunities, implementing. critically evaluates and minimizes operational costs in context of store profitability. Establishes retail environment that encourages positive customer experience Core Retail Knowledge and skills

Retail Merchandising - Recruitment & Retention- Sales & Operations -Store Planning and design -Team Leadership- Coaching and mentoring- Profit and Loss- Loss Prevention/Security - Personnel training and Development-Customer Management -Customer Service/Loyalty-Inventory Control-Visual Merchandising Displays-Staff Training & Mentoring-Retail Inventory Management-Conflict resolution skills.

PROFESSIONAL EXPERIENCE

Store Manager- Vishal Mega Mart Since Nov-2020

Achievement of the Targeted AOP, Gross Margin and SPSF.

Responsible for the P&L Improvement

Control inventory Level and Shrinkage

Increase in conversion rate.

Statutory Compliance

100% SOP implementation and adherence by team

Monitor and manage inventory levels

People Management

Cluster Loss Prevention Head- CITYKART RETAIL PVT LTD March-2019-Feb-2020

Responsible for a specific area within their market, where performance can be measured through; stock take result reduction and loss Prevention Annual Plan achievement.

Store visits; identifying area of risk and advising corrective measures through store action plans including follow-ups and review visits.

Complete Pre-Stock take/stock take visits, reporting back inaccuracies and non-compliance to stock take procedures. Providing Support for post stock take investigations & Delivery of stock take Trainings.

Conduct Investigations and gathering information to support the investigation, using all resources available.

Complete store visit with store manager to enable them to show understanding and knowledge when they are implementing store action plans relating to loss prevention.

Work with Senior Loss Prevention Manager to support the growth and development of loss Prevention Specialists to ensure Succession planning within the department.

Responsible for immediate Escalation of all incidents as per SOP.

Study Physical condition, observe activities & liaise to obtain any data relating to the investigation process.

Liaise with organizational team to highlight processes & procedures that cause a risk or loss to the company, liaising with Senior Management to instigate remedial action.

Full responsible for the management of all in house Loss prevention officers, ensuring that the team delivers loss prevention KPI” s & implement corporate Strategies.

Manage MRF’s and visit stores when required to resolve.

Senior Store Manager – NYSAA RETAIL PVT LTD April-2018-March-2019

Plans and directs the day-to-day operations of the store

Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base

Ensure customer needs are met, complaints are resolved and service is quick and efficient

Ensure all products and displays are merchandised effectively to maximize sales and profitability

Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Maintain store staff by recruiting, selecting, orienting and training employees

Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maintains the stability and reputation of the store by complying with legal requirements

V2 RETAIL LIMITED (STORE MANAGER) (MARCH-15 to APRIL-2018)

Key Role-

Responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Responsibility for the entire operational sequence in the stores which are being handled by the incumbent (sales, costs, results)

Customer advice and support, as well as acquiring new customers

Processing of returns and complaints

Checking of the Visual Merchandising according to the brand Guidelines

Strong Sales, Negotiation & Team Handling skills

Weekly review of stock cover and STR and taking desired actions for achieving the end goals

Ensure store teams follow all the SOPs on stock management.

Periodic Product Feedback in line with the stipulated timelines.

Ensure maintenance of retail standards as outlined in the SOP, VM document & SM checklist.

Coordinate planning and closure of all aspects of store opening with respective departments within the

Setting up a grievance redressal mechanism.

ITC LTD ABD-(Choupal Saagar) STORE MANAGER FEB-2012 TO March-2015

Successfully supervised staff strength of 24 members in the 12000 Sqft areas.

To maximize retail sales and operating profit in Showrooms in line with company objectives.

Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store.

Monitor the handling of customer complaints in line with Company policy.

Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times.

To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees.

Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations. .

Ensure regular showroom staff meetings are carried out to communicate business goals and training delivered.

AIRPLAZA RETAIL HOLDING PVT.LTD-NAGPUR (Maharashtra)

Assistance Store Manager- Aug 2008 to Feb 2012

Successfully supervised staff strength of 24 members in the 12000 Sqft areas.

Ensured handling of customer queries, feedback & complaints in efficient manner.

Assessed daily, weekly & monthly MIS reports & coordinating with H.O.

Vigilant on store ambience, visual merchandising & administration.

Tracked stock status to maintain a healthy fill rate in the store.

Academic Overview

2006-2008 PG Diploma in Management (Marketing) from SINHGAD BUSINESS SCHOOL, Kondwa (BK) Pune(62%)

2006-2008 MPM (Master in Personnel Management) from PUNE UNIVERSITY, Pune (60%)

2001-2004 B.Sc (Maths) from Gorakhpur University, Gorakhpur U.P (52%)

1999-2001 12th (Science) from U.P Board, Allahabad U.P (52%)

1997-1999 10th from U.P Board, Allahabad. U.P (59%)

IT PROFICIENCY

IT LITERATE SKILLS

Numerical skills

Analytical skills

Advance Investigatory skills

Advance Questioning skills

Business Reporting skills

Leadership skills

PERSONAL VITAE

Date of birth: 03rd Dec 1984

Correspondence address: E-286, PATEL GARDEN KAKROLA MORE DWARIKA MORE NEW DELHI

Permanent address: Kannaujia ward East, Near Degree College Padrauna Kushinagar U.P

Passport No.: R7768283

Valid Till : 22/02/2028

REFERENCES

Available on request

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