Administrative Assistant Service Representative
Resume:
**************@*****.***
Plano, TX **074
Skills
• MENTORING
• TRAINING
• Safety
• Effective customer
communication
• Issue identification and
resolution
• CRM and office management
software
• Proposal writing
• Meeting planning
• Mail management
• Work ethic
• Time Management
• Data management
Education And Training
2020
Associate:
Nursing
Hillsborough Community
College
Tampa, FL
Expected in 05/2023
Bachelor of Science:
Nursing
The University Of Texas At
Arlington
Arlington, TX
i am not relocating, it's an online
class.
Kafilat Salami
Summary
Dedicated administrative assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Responsible Project Coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time and under budge. Offers valuable insight earned over 3+years career. Experience
Assurant - Administrative Assistant
Lewisville, TX
06/2021 - 01/2022
• Updated details in company database by keying in customer contacts and delivery dates.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Maintained inventory in supply closet to prevent shortages.
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
• Directed customer communication to appropriate department personnel. DriveTime Used Cars - Sales Representative
Tampa, FL
01/2021 - 06/2021
• Contacted new and existing customers to outline benefits of products.
• Monitored customer order process and addressed customer issues.
• Reorganized routes and schedules in territory to maximize efficiency.
• Created and implemented store displays, promoting sales and growth.
• Prepared and processed contracts and order forms for new and existing customers.
• Performed comprehensive market research to expand sales. Walmart - Assistant Manager
Tampa, FL
10/2020 - 02/2021
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
Harry and David - Call Center Representative
Largo, FL
07/2020 - 11/2020
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Documented customer inquiries and feedback, including service delivery suggestions in company database.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Resolved average of 300 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
• Explained key information regarding products and services to customers to encourage informed decision-making.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Allegro Senior Living LLC - Server
Tampa, FL
03/2020 - 08/2020
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Williams-Sonoma, Inc - Call Customer Service Representative Tampa, FL
09/2019 - 07/2020
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Delivered service and support to each customer, paving way for future business opportunities.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
• Set up and activated customer accounts to maintain QA satisfaction levels.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Busch Gardens - Food Service Assistant
Tampa, FL
11/2018 - 03/2020
• I am a food service attendant and i also work as a cashier.
• Responded to customer questions effectively, explained the preparation style for menu items and helped in entrée selections.
• Mentored and trained new team members, helping to build confidence and demonstrate the proper ways to complete job tasks.
• Followed all procedures regarding food safety to ensure the proper handling of and preservation of food.
Enterprise Rent-A-Car - Administrative Assistant
Tampa, FL
05/2018 - 03/2020
• Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.
• Monitored attendance records by taking note of staff vacation time, sick days
. and personal days.
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