Retail Management, Customer Service, merchandising
Resume:
Linda Wills
Pittsburgh Pa *5218
************@*****.***
Objective:
An experienced and motivated retail manager adept at providing employees with clear guidelines, and targeted goals. Practiced in customer relations, sales and, inventory control. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business. Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability. Demonstrated skill in improving store operations increasing top line sales and reducing costs.
Work Experience
Store Manager
Claire's
July 2018 to Present
●Core responsibilities were in sales and profit and achieving store targets through driving sales.
●Customer service by greeting and giving shopping baskets to every customer.
●Store operations
●Planogram and ensuring that the store merchandise was in it's proper location.
●Team leadership: recruiting, training, managing, while providing direction to the team to ensure the team could achieve results and goals set weekly.
●Ear piercing knowledge.
General Manager
Red, White, & Blue - Pittsburgh, PA
September 2017 to June 2018
●Manage all store operations.
●Priced merchandise in all departments.
●Ran monthly safety meetings.
●Sorted through used merchandise.
Charles Spiegel for Men
Jean Store Assistant
Dec, 2013 / Feb, 2017
●Developed product knowledge in upscale men's clothing and men's tailoring.
●Managed jean department, including sales, customer service, and inventory.
●Assisted with sizing and fashion choices to ensure positive customer experience.
●Updated social media sites, store websites, and customer email lists.
●Maintained personal customer lists and built relationships.
●Monitored and documented inventory stock levels for future orders.
●Worked with owner to brainstorm ideas to increase customer traffic and sales.
●Notified customers on new merchandise and developed personal shopping experience.
●Increased store sales above target each quarter by analyzing daily sales and creating action plans to achieve.
Wear After Shop/ Junior League of Pittsburgh
Visual Merchandiser
Oct, 2010 / Nov, 2015
●Generated sales through visual merchandising.
●Created displays and rearranged fixtures for better store flow.
●Implemented cross selling techniques through interior and exterior displays.
●Stocked, sorted, priced, and displayed merchandise in resell establishment.
●Maintained own work schedule and completed task in timely manner.
●Created ideas and signage for sale events.
●Managed store donations.
●Increased sales by 5% within the 1st year.
●Created brand and pricing documents for staff and volunteers.
●Developed and implemented social media marketing plan to publicize sales and improve revenue.
Designer Days Boutique/The National Council of Jewish Women
Store Manager
July, 2010 / Dec, 2013
●Completed daily sales reports and monthly consignor payouts.
●Used data to record sales figures and for data analysis and forward planning.
●Developed and enforced boutique policies.
●Responded to customer complaints, requests, and comments.
●Facilitated seasonal sales by creating seasonal fashion displays.
●Ensured the achievement of individual and store goals, while enhancing and developing the business.
●Approved and rejected consignments based on specific guidelines.
●Maintained store operations, staff, and volunteers by hiring, scheduling, and training.
●Analyzed past sales figures to set goals and enable sales forecasting techniques.
●Implemented innovative promotions to drive store revenue.
●Increased store sales by 25%.
●Promoted to Store Manager after 4 months of employment due to exceptional performance.
The National Council of Jewish Women
Director of Designer Days and Special Events
June, 2012 / Dec, 2013
●Managed Designer Days boutique while developing goals for special events.
●Lead fundraising and sponsorship components of DD and special events.
●Organized and lead committee meetings to ensure effective communication between staff and volunteers.
●Attended and participated in professional retail organizations.
●Processed and priced over 10,000 pieces of merchandise for annual DD sale.
●Coordinated and managed operational, logistical, and detail components of DD and special events.
●Recruited over 150 volunteers to work special events.
●Decreased event cost by soliciting food donations for event, staff, and volunteers.
●Increased event bottom line by soliciting new clothing donations and gift items from local boutiques and stores.
●Organized local vendor booths and developed contract agreements.
●Created and included set vignettes for social enterprise (Designer Days Boutique, Home Consignments, and Thriftique).
Larrimor's
Intern
Apr, 2007 / Sep, 2007
●Demonstrated creativity in interior and exterior displays.
●Created email blast lists for employees.
●Created special order survey reports to develop solutions to problems with special orders.
●Faxed and processed stock and special orders.
●Developed knowledge of product markup.
Rainbow Shops
Sales associate
Dec, 2004 / Jul, 2005
●Processed shipments and straightened sales floor.
●Processed markdowns.
●Ensured a positive check out experience for customers.
Dick's Sporting Goods
Cashier/ Floater
Sep, 2001 / Jul, 2004
●Accurately managed a cash draw.
●Developed excellent customer service.
●Stocked inventory when shipments were received.
●Trained new cashiers on front policies and procedures.
●Processed layaways, returns, and exchanges.
●Restocked cash registers and maintained a clean front end.
SKILL HIGHLIGHTS
●Excellent time management skills
●Good verbal and written skills.
●Knowledgeable in Microsoft office.
●Strong leadership capability.
●Recruiting and interviewing.
●Sales professional.
●Inventory Management.
●Store opening and closing procedures.
●Conflict resolution skills.
●Accurate money handling.
●Great eye for detail, fabrics, and trends.
●Experienced in marketing through social media and print ads.
EDUCATION
2008 - 2011
●Art Institute of Pittsburgh
●Bachelor of Fashion Merchandising and Retail Management
2005 - 2007
●International Academy of Design and Technology
●Associates of Specialized Business in Fashion Merchandising
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