Reserve University Customer Service
Resume:
Arthur J. Schechtman
Cleveland,Ohio • 440-***-****
Qualifications Summary
Driven and personable professional experienced in driving profitability and managing medical office operations to accelerate business growth. Demonstrated capacity collaborating with team members to foster positive and productive work environments. Talented in connecting with diverse customer groups and achieving high satisfaction levels. Skilled in responding to insurance claim queries and communicating with relevant personnel to attain resolutions. Proficient in Microsoft Office Suite and other business-related software. Quick in adapting to new situations and environments.
Office Management
Led small administrative teams to effectively navigate daily operations of dental practices.
Cultivated positive and focused environments for team members which translated to accomplishment of business objectives.
Medical Insurance Knowledge
Engaged with health insurers to obtain information on claims or submit patient claims, developing expertise in all regulations and procedures.
Customer Service
Track record for employing a customer-centric approach and delivering quality service to customers.
Proven success building long-standing relationships with customers and effectively resolving any issues.
Sales Strategies
Adept at increasing value of customer purchase through upselling.
Planned customer development strategies to retain client base.
Professional Experience
Medical Leave 2019 – Present
Retired from professional dental environment for two years due to developing tremor in left hand. Ready to leverage skills and expertise in business environment, applying excellent knowledge of medical insurance and sales.
American Dental Centers DentalOne Partners Great Expressions Dental Centers 2011 – 2019
Dentist
Corresponded with clients on daily basis to understand medical requirements and concerns, providing quality service to achieve high satisfaction levels. Utilized knowledge of sales strategies to upsell dental procedures and maintain long-term loyalty from patients. Executed ad hoc administrative functions in collaboration with front office staff, corresponding with patients telephonically to offer guidance on medical insurance rules, confirm appointments, and respond to complex queries. Coordinated busy schedule by prioritizing functions and identifying methods to improve processes.
●Delivered exceptional customer service, resulting in high retention and satisfaction levels.
●Improved profitability and sales by successfully upselling specific dental procedures based on patient needs.
Education
Doctor of Dental Surgery, Case Western Reserve University School of Dental Medicine
Bachelor of Arts in Anthropology, The Ohio State University College of Arts and Sciences
Contact this candidate