Executive Assistant Customer Service

OYEWOLE OLAITAN OMOLARA

*, ******* ******, ****, ***** Lagos.

E: ********.**@*****.*** P: +234**********

Career Objective

Olaitan is a versatile administrator. She combines strengths in administration and digital skills with a knowledge of business process conceptualization and implementation to drive organizational impact. She is a highly disciplined and hardworking individual who seeks to grow a career in innovation and strategic management and desires to join a team which provides her the opportunity to use her management skills to delivery sustainable growth for the organization.

Skills

Office administration Inventory management Problem solving Research Teamwork Customer Service Event planning Leadership Communication skills Multitasking Social Media Management Content creation Google advertising Research MS Excel and PowerPoint Education

BSc. Economics (Second Class)

Edo University, Iyamho. (2020)

Training

Excel Essentials, DBrown Consulting - 2019

Google Digital Skills, Google Skills for Africa, [PPC, Content creation, Google ads,] - 2019 Jobberman soft skill training, Soft Skills - 2021

Experience

Administrative Executive, (Administrative and Logistics Department), Mercy Smoothlane Logistics (NYSC) Jan 2020 - to present

Manage daily running of the organization in line with corporate vision and goals.

Manage contracts and price negotiation with organizations and clients. Ensure to deliver on best quality at cost effective price.

Primary point of contact between the executives and the client.

Maintains daily journals, arrange meetings and appointments within and outside the organization.

Handles enquires, requests, feedbacks, and queries quickly and professionally.

Develop and carry out an efficient documentation end filing system for both paper and electronic works.

Maintains strong and healthy relationships with clients. Executive Assistant, Demmic Capital Limited December 2020 - to present

Providing administrative assistance such as writing, editing and replying emails, drafting memos, and preparing communications on the executive behalf.

Organizing meetings, including scheduling, sending reminders when necessary.

Answering phone calls in a polite and professional manner.

Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters.

Customer Care Representative, Demmic Interior Ventures January 2012 - May 2015

Maintaining a positive, emphatic, and professional attitude towards clients at all times.

Responding promptly to customer enquires and processing of orders.

Acknowledging and resolving clients complaints.

Keeping records of clients interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues when necessary.

Managing a team of junior customer service representatives.

Ensure clients satisfaction and provide professional client support. Volunteer Experience

Social Media Manager, Gospel Faith Mission – 2015 to present

Managed video streaming of service on church’s Facebook page. This grew reach and was successful in recruiting new audience outside the church’s community.

Participated in planning and awareness campaign project for the youth church’s events on Facebook. Activities resulted in a growth in page engagement and turn out for the events mainly concerts and retreats.

Referee

Available on request

Contact this candidate