Customer Service Secretary

Judy Patterson

Address: ** *** **.

Hornell, NY *4843

Phone: 607-***-****

Cell: 607-***-****

E-Mail:14822 ****@*****.***

Professional Summary

Motivated self-starter who works well independently to get the job done to the satisfaction of the client. I have always loved listening and caring for the elderly or handicapped people, concerned for their wellbeing, and am compassionate for others. I have always taken care of elders in the town and immediate family my whole life. This has been my life's passion, and only got stronger as I got older. There are so many elderly people who need love and compassion in their life, so they know they will be cared for by someone who will love them and respect them.

Skills

Commitment to quality and service

Strong communication skills

Advanced interpersonal skills

Dependable

Respectful

Respectable / Clean

Compassionate

Highly Caring

Responsible

Honest /Trustworthy

Work History

Hi-Tech Computers

27 Main St Hornell NY 14843

2006-2010

DUTIES: Secretary, Paid bills,’ customer service’, Billing, computer assembly and Testing. Left because owner passed away

June 2006 to October 2011 Cared for :

Dorothy Thompson 26 River St, Canaseraga, NY 14822 (mother)

Certified nurse’s aide/ Home Health Aid/ Personal Care Aid

Consistently received positive feedback from guests on performance reviews.

Collaborated with teams, departments, clients to ensure the delivery of efficient, high-quality service.

Achieved high customer satisfaction for duties performed.

Complete and Total Care 24/7 for 5 years Plus

Foley Care, (Catheters).

Vitals (temperatures, blood pressures, pulses, oxygen levels).

Hygiene Care, (mouth, bathing, showers/bed Baths, shaving hair)

Total Bed Care (ambulate, transfers,

Commodes, bed pans)

Hoyer Lift Machine (transfer lift)

Bandages/Sores/Bed Sores, (Bed Sores, Broken Ribs,)

IV Bags (plug in/switch bags/meds)

Medications, (sort/administer/measure)

Dressing, (clothing/diapers)

Bed Making (In/out of Bed)

Feeding (Full Care)

Companionship (talk/ communicate/listened)

Transport (Doctors/Stores/Family Visits/ Pleasure Rides).

June 2006 to December 2012 Cared for:

Walter Brown 7 Depot St, Canaseraga, NY 14822

Home Health Aid/ Certified Nurses Aid/ Personal Care Aid

Performance reviews.

Collaborated with additional teams, departments, and clients to ensure the delivery of efficient, high-quality service.

Achieved high customer satisfaction for duties performed.

Paraplegic Client: paralyzed from chest down.

Foley Care: catheter empty, measure, clean.

Colostomy Care: empty, clean, replace.

Hygiene: total-care, mouth, bathing, commode, foot soaks.

Transfers: Board transfers, Hoyer Lift transfers.

Bed Sores: Vic Machines, Medication Rubs, De-breading, Packing Sores.

Diapers: Changing, Cleaning up.

Dressing: Clothing.

Transporting: Doctor Visits.

Companionship/Listener.

Bed Making: With Client in Bed, Client Was Paraplegic

Range Of Motion Exercises: hips, waist, arms, legs, ankles.

Education 2007 Steuben County Boces Education Center Hornell, NYGED 2006 Steuben County Boces Education Painted Post, NY Certified Nurses Aid Nurses Aid

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