Customer Service Care

John E. Brown

Professional Summary

Dedicated professional with over ten years of sales/customer service experience

Worked in a high-volume call center environment receiving inbound and outbound calls providing information about and selling insurance plans, develops relationships with customers to improve sales

Maintains complete and accurate documentation of all communications with members and prospective members in the database according to administrative guidelines

Assists prospective members with selecting and enrolling in Medicare plans through electronic enrollment platforms and use of internet-based technology

Achieves set targets of the firm by the stipulated deadline

Excellent verbal and written communication skills, Proficient in Microsoft Office, Word, Excel and PowerPoint

Professional Experience

Infinity Sales Group – Telesales Agent March 3, 2021 through November 15, 2021

Assists customers over the phone providing information about and selling High Speed Internet and Home Security Systems

Maintains complete and accurate documentation of all communications including Bank and Credit Cards

Achievements: Inner Circle performance in 6 out of 9 pay periods (top 5 producers)

United States Pharmaceutical Group, LLC

Telesales Licensed Insurance Agent September 2012 – March 1, 2021

Working in a high-volume call center receiving inbound and outbound calls customer care and selling Medicare insurance plans

Assisted prospective members with selecting and enrolling in Medicare health plans through electronic enrollment platforms

Achieved set targets of the firm by the stipulated deadline

Maintained complete and accurate documentation of all communications with members and prospective members in the database according to administrative guidelines

Built and strengthened member relationships by providing world class customer service

Adherence 97%, Quality Analysis 98%, Attendance 100% - Paid bonuses every pay period with Cigna client

John E. Brown and Associates - Independent Financial Advisor

March 1999 – August 2012 (a small number of clients continue to be serviced part time)

•Built and maintained client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis

•Guided clients in the gathering of information such as bank account records, income tax returns, life and disability insurance records, pension plan information, and wills/ Trusts

•Interviewed clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, and other information needed to develop a financial plan

•Researched and investigate available investment opportunities to determine whether they fit into financial plans

•Answered clients' questions about the purposes and details of financial plans and strategies while consulting with client’s attorneys and accountants

Education

Florida International University – Batchelor in Public Administration, and Master of Business Administration

Contact this candidate