Medical Billing Customer Care
Resume:
Resume
Stephanie R. Boler
**** ***** ***** ** ******* Ga 30906
****************@*****.***
*******@*******.***
OBJECTIVE
Dedicated and highly competent employee with a strong ability to adapt and learn quickly.
EDUCATION
Miller-Motte Technical College, Medical Billing and Coding, Graduated September 2012
Glenn Hills High School, Graduated May 2007
EXPERIENCE:
Centralized Scheduling Specialist/Distribution of referrals (September 2014 – Present)
Augusta University Health (1120 15th Street Augusta, GA 30912)
Managed the referral proxies multiple departments which include: Surgical Sub-specialties which consisted of scheduling for Audiology, ENT (adult and pediatric), Urology (adult and pediatric), Surgery/Trauma, Plastics (adult and pediatric), Pain Management Neurology and Neurosurgery, EMG and EEG (adult and pediatric for all Neuro Queues) currently manage proxy for the Pediatric and Pediatric Subspecialties.
Schedule, reschedule, and cancel appointments, tests, and labs for patients using IDX.
Register patients, verify and update insurance information to enter in computerized patient record systems.
Manage calls from clinic coordinators, doctors, and patients to schedule appointments that are in compliance with clinic and hospital protocols. Review and complete correspondents, CPOE orders, and urgent referrals from internal and external clinics.
Manage 200-250 referrals a week from internal and external clinics/providers.
Assist Faculty members, employees and families gain access to specialty clinics.
Answer 100 + phone calls daily from internal and external clinics, patients, and providers.
Utilize appropriate communication skills, and customer service skills to relay information to patients, providers, and administrative staff.
Bed management representative
Georgia Regents Medical Center 09/2012-09/2014
* As a bed management representative I am responsible for placing patients in the correct areas of the hospital floors. * Making sure that all patients have a bed on the floors in a timely manner.
* Answering and handling all calls.
* Operating under the correct functions and programs on the computer network such as Idx, Citrix, and Windows 7
* Locking away patient valuables and returning them upon patients discharge.
Customer Care Agent
SITEL 02/2010-01/2011
* While serving as a customer care agent for Cigna Dental at SITEL my duties were as follows:
* Utilized automated software programs properly.
* Utilized critical thinking and problem solving skills by providing customers with solutions to their inquiries,
including but not limited to different insurance plans and options available.
* Effectively documented customers concerns for future support.
* Multi-tasked assisting customers in multiple areas in a fast and efficient manner.
* Kept abreast of all new products and promotions providing customers with accurate information and exceptional service.
* Strives to achieve company goals in an energetic, competitive environment.
CNA
Beverly Villa Assistant Living Home 08/2007 – 09/2008
Served patients as a CNA For Beverly Villa Assistant Living Home by doing the following:
* Providing an exceptional friendly environment
* Bathing, dressing, and feeding patients
* Measuring medication to the right dose * Serving medication to patients
* Assisting patients with living accommodations
Skills
Data Entry
Excellent Customer Service
Managing multiple tasks
Patient Scheduling
Insurance entry and verification
Familiar with Medical terminology and conditions
Answering phones for multiple departments
Basic office duties
Proficient in multiple computer systems
Able to educate and lead individuals
Contact this candidate