Care Giver Public Service
Resume:
Christie Wood, BSW, RSW
Toronto, Ontario M8Z 2G2
*************@*******.***
March 2, 2022
Re: Children's Service Worker
Dear Hiring Manager:
In response to your current opening for Children's Service Worker at Region of Peel, I am enthusiastically submitting my resume for your consideration.
I have extensive experience in community and social services, with over 10 years of direct experience in Case Management, both in a front line and management capacity. I also have experience working as a Sergeant, and I am currently working as a Sergeant at Toronto South Detention Centre, I am excited to realize my skills are such a close fit for the requirements set forth.
I am a strong leader with exceptional management and organizational skills, and I exhibit sound judgment and thrive in a fast-paced environment. I have extensive experience developing, planning, implementing, administering and evaluating diversified social work, rehabilitation and classification programs at the Toronto South Detention Centre, Better Living Health and Community Services, and other agencies.
As a skilled and sensitive team player with excellent interpersonal and partnership building abilities, I understand that working with vulnerable individuals is a challenging, yet rewarding experience. I understand that balancing complex needs of clients with their physical, cultural and linguistic accommodations, requires skills that can only be delivered by an individual with years of experience. In this regard, I believe I can make a substantial contribution to the needs of your organization.
As well, I am a member in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) with the designation of registered social worker.
Thank you for considering this application, I look forward to your reply.
Sincerely,
Christie Wood, BSW, RSW
Christie Wood, BSW, RSW
72 York View Drive
Telephone: 647-***-**** *************@*******.***
PROFILE
Currently a Sergeant at Toronto South Detention Centre.
I am a member in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) with the designation of registered social worker, with 8 years of Social Work front line and management experience.
Provide professional direction to subordinates, plan programming and rehabilitative initiatives.
Provide social work direction, guidance and counseling.
Expertise in areas of treatment plans such as assessing client behavior, needs, mental disorders and deviant behavior as well as assessing progress and making recommendations.
Strong knowledge of current rehabilitative theories and techniques in client classification and application within a social services environment, including security methods and techniques.
Interpret and apply relevant legislation, regulations, Ministry and institutional policies, programs and objectives and Social Work principles.
Solve problems and apply current professionally acceptable counseling techniques; excellent communication skills both written and oral, ability to organize and set priorities.
Excellent use of critical thinking, problem solving, conflict resolution and crisis intervention skills.
Strong presentation, facilitation, teaching and research skills.
Trained in CPR, CPI, UMAB, HARM REDUCTION; Certified in Crisis Intervention Training program (Safe Management Group).
Ability to interpret and apply collective agreements, directives and policies related to human resources, including the Public Service Act, Workplace Safety and Insurance Act, Labour Relations Act, Occupational Health and Safety Act, and the Ontario Human Rights Code.
Proficiency in MS Word, Excel, PowerPoint, Outlook, Point Click Care, CIMS and RM&R.
EMPLOYMENT HISTORY
Toronto South Detention Centre June 2016 – Present
Sergeant
Oversee the day to day operation of the institution, including evenings, nights and weekends.
Ensure effective and efficient operation of correctional programs.
Co-ordinate institutional safety and security requirements.
Demonstrated leadership and supervisory skills to manage, direct and support staff performance and development.
Effectively interpret and apply collective agreements, and directives and policies related to human resources, including: Public Service Act, Workplace Safety and Insurance Act, Labour Relations Act, Occupational Health and Safety Act, Ontario Human Rights Code, etc.
Strong knowledge of offender behaviour and population moods in order to direct staff and determine appropriate intervention.
Proven crisis management and problem-solving skills to respond in emergency or challenging situations.
Toronto South Detention Centre June 2014 – June 2016
Manager, Social Work
Lead a team of Social Workers and monitor and provide structure in the day to day activity of the unit to ensure superior services provided.
Demonstrated leadership and supervisory skills to manage, direct and support staff performance and development.
Knowledge of, and experiencing using, correctional theory and practices related to the admission, discharge, care, custody, and control of offenders.
Advocate on behalf of inmates with mental health and cognitive issues.
Ensure proper assessment, evaluation and classification of inmates admitted and discharged.
Interpret, administering and complying with all relevant legislation, regulations and policy as they relate to social work and programming.
Ensure the effective and efficient operation of correctional programs
Demonstrated leadership and supervisory skills to manage, direct and support staff performance and development.
Effectively interpret and apply collective agreements, directives and policies related to human resources, including: Public Service Act, Workplace Safety and Insurance Act, Labour Relations Act, Occupational Health and Safety Act, Ontario Human Rights Code, etc.
Strong knowledge of offender behaviour and population moods in order to direct staff and determine appropriate intervention.
Strong knowledge of correctional theory and practices related to the admission, discharge, care, custody, and control of offenders.
Better Living Health and Community Services March 2012 – August 2013
Manager of Social Work and Hospice Services
Lead a team of five Case Managers and monitor and provide structure in the day to day activity of the unit to ensure superior services provided.
Coordinate and lead Care Giver Support meetings.
Monitor and provide monthly statistical reports.
Provide counseling for 138 Long Term Care residents and attend Care Conferences.
Train in Rai-Cha assessments, Client Care Plans and Behaviour Management.
Conducts rehabilitation recovery and support services to clients living in the community.
Work collaboratively with a multidisciplinary team and community partners in implementing and supporting transitional strategies that guaranteed clients independent and safety in the community.
Act as a resource person to clients who have identified needs and services for counseling and support.
Advocate and promote on behalf of older adults with mental health and cognitive issues and implements educational programs to clients on topics such as risk and safety and other educational topics
Ensure proper assessment, evaluation and classification of clients admitted and discharged.
Interpret, administering and complying with all relevant legislation, regulations and policy as they relate to social work and programming.
Provide professional direction to subordinate staff, counseling in proper treatment methods and practices; manage all aspects of human resources and performance management for subordinate staff.
Provide liaison services between Better Living and various community agencies and groups.
Identify and match individual needs to specific programs and services or making appropriate referrals to community agencies as part of the discharge planning process.
Provide input into general institutional policies and procedures and participate on working committees as a management representative.
Formulate and administer the departmental budget including approving and controlling expenditures; produce monthly departmental financial statistical reports and reporting financial variances and issue.
Establish and review social work policy, procedures and objectives for the agency as they relate to social work and rehabilitative programs and services.
Main Street Terrace – REVERA June 2008 – March 2012
Manager of Social Work
Conduct psychosocial assessment to clients’ to determine their eligibility into Crosslinks Seniors programs.
Counsel a caseload of residents, performing classification and provide other rehabilitative and social work services.
Provide intake, counselled and assessed individuals with mental health challenges such as psychotic and schizophrenia disorders, personality disorders, mood disorders, addictions (alcohol and drugs) and other behavioral challenges.
Provide information and managed a case load of mental health clients on issues related to psychosocial rehabilitation and recovery to community reintegration which helped clients to become independent and have satisfactory quality of life.
Advocate, promote and implement educational programs to clients and families on health and safety issues, which created awareness and reduced falls and fire risk of seniors by 10 per cent.
Work as an integral member of a multidisciplinary team including doctors, physiotherapists, nurses, and personal support workers to ensure clients get the best medical care.
Deliver monthly presentations to clients and staff on topics such as Cultural Competency which helped the client and the staff recognized our differences in race, ethnicity, gender, religion and political beliefs.
ERA Support Services January 2006 – June 2008
Manager of Day Program Services
Conduct psycho geriatric assessment, Mini Mental evaluations and counseling to clients residing in 150-bed facility.
Facilitate all Care Conferences, admissions, discharges and transfers within the facility.
Coordinate and worked with Community Care Access Centre (CCAC) and implemented innovative and personalized Care Plans for Clients.
Participate in the development and implementation of educational initiatives for residents, families, staff and relevant community organizations.
Work collaboratively with nursing staff, management, external organizations and community resources to provide seamless service in the continuum of care.
Link patients with services of care, and financial assistance when required.
Liaise with families and other community agencies to enrich the resources and communications for residents, families and staff.
Native Child and Family Services September 2004 – March 2005
Children’s Service Worker
Interview and investigated clients, families, friends, school personnel, classmates, neighbors and police to obtain and record detailed records.
Assess and identified risk and immediacy of intervention.
Intervened in crisis situations and initiated immediate protection action as mandated by the Child and Family Services Act.
Provide case management services and educational programs to children and families on various topics such as health and safety, law and order, human rights, and behavior.
Inform clients of community resource services available and supported the empowerment of clients in the development of family support service plan, and goals achievement.
Prepare and ensure accurate, thorough and timely recording of case information including records, family case histories, correspondence and legal forms, as required by the Child and Family Services Act.
EDUCATION
Bachelor of Social Work with Honours June 2004
Ryerson University, Toronto, Ontario
ASSOCIATIONS
Registered as a member in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
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