Helpdesk Economist

YUSUF BABATUNDE LATEEF

**, ****** ******, ********, ******, Lagos.

Tel: +234**********

Email: **************@*****.***

PROFESSIONAL SUMMARY

I am a resourceful, dynamic and result-driven individual who exhibits Exception all multi-tasking and leadership skills. I am endowed with excellent writing and communication skills and I have a potential for fast learning and working effectively. I have sound interpersonal skills and I’m an excellent team player who is capable of working efficiently with little or no supervision. I strive for excellence at all times and dedicate all my effort towards timely achievement of set organizational goals and objectives.

PERSONAL BIODATA

Date of Birth: 25th of April, 1990

State of Origin: Lagos

Local Government Area: Oshodi Isolo

Nationality: Nigeria

Sex: Male

Marital Status: Single

PROFESSIONAL SKILLS AND COMPETENCIES

Primary and Secondary Research

Data Analysis

Microsoft Office

Corporate Communication

Functional Team Collaboration

EDUCATIONAL BACKGROUND

University of Abuja, Abuja 2019-2021

M.Sc Economics

University of Abuja, Abuja 2011-2016

B.Sc Economics

Faith Heritage College, Lagos State 2000-2006

Senior Secondary Certificate Examination

Faith Heritage College, Lagos State 1994-2000

First School Leaving certificate

Economist

EMPLOYMENTHISTORY

Leadway Pensure PFA, Lagos 2016-2017

Interned under helpdesk unit with IT department

Worked closely with software development teams, providing solutions to reported errors and bugs on newly released software and assisted in deploying releases after fixes were completed.

Troubleshoot problems and find fixes while relaying information to customers or staff members, such as why the problem occurred and how to resolve the issue.

Provided support to company employees by responding to phone, email and Helpdesk portal (Sysaid) inquiries.

Install software programs and updates to fix problems and resolve technical issues

Categorize and record reported queries and provide solutions

Advise users on appropriate course of action

REFEREE

Available on request

Contact this candidate