Customer Service Court Clerk
Resume:
Simone Frazer
Decatur, Georgia
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CAREER OBJECTIVE
To be productively engaged in an organization where my skills can be effectively utilized to enable the organization to accomplish its goals, while ensuring my professional growth and development.
Summary of Skills:
Experienced and enthusiastic customer care professional
Deep understanding about the working culture of corporate sector
Strong decision making and analytical skills
Excellent knowledge of technical support issues
Excellent communication and interpersonal skills
Computer literate with excellent typing speed
Possesses decent telephonic etiquettes and high promises to lead a team
PROFESSIONAL EXPERIENCES
FIRST QUALITY HEALTHCARE February 2021- Present
Atlanta, Georgia
Exhibits polite and professional communication verbally, e-mail, and mail.
Ensure Aides are staffed in a timely manner
Schedule and coordinate orientations and interviews.
Provides administrative support to ensure efficient operation within the office.
Compiling, maintaining, and updating company records
Operating office equipment including printers, copiers, fax machines and multimedia instruments
Horizon Blue Cross Blue Shield New Jersey September 2020- December 2020
Casselberry, Florida
Maintains frequent phone contact with provider representative, third party
Customer service representative, pharmacy staff, and case managers.
Provides assistance to physician office staff and patients to complete and submit all necessary insurance form and program applications
Support payer research, healthcare policy library and state management
Provides exceptional customer service to internal and external customers, resolves any customer request in a timely manner; escalates complaints accordingly
Supports payer research, health care policy library, and state management.
Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalate complaints accordingly
Typically receives little instruction on day-to-day work, general instructions on new assignments
Performs related duties as assigned
Typically receives general instructions on routine work, detailed instructions on new projects or assignments.
Court Clerk August 2019- December 2019
Broward County Courthouse
Fort Lauderdale, Florida
Reviewed court documents for compliance with all rules prior to filing.
Answered questions about court procedures, rules and calculation of time.
Conducted research on litigants and newly filed lawsuits.
Provided general office support and assistance
Assisted in locating and relocating files, as well as shifting and filing in the file vaults.
Aided in daily operations by assisting in processing documents filed in bulk (when requested by
Prepared training material and trained new back scanning employees on daily back scanning
RETAIL STORE SALES MANAGER, 2010-2017
FIMI WIRELESS (Digicel Dealer)
MONTEGO BAY, JAMAICA.
Recruited, hired, trained, developed, and directed retail sales teams for FIMI Wireless dealer stores. Oversee client relations, and customer service.
Supervised administrative functions, inventory, cash flow, merchandising, and operations.
Conducted ongoing staff development and personal growth planning for employees.
Developed innovative and effective marketing programs; exceeded store sales quotas.
Successfully managed one of the highest-producing FIMI Wireless dealer locations in the Jamaica.
Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.
STORE SUPERVISOR 2007-2010
FIMI WIRELESS (DIGICEL DEALER)
MONTEGO BAY, JAMAICA
Asist manager in Implementing marketing and sales plans of the store
Direct and supervise all activities of store personnel Help the customers with their demands, suggestions and complaints
Communicate with the manager concerning the sales, employees and other related matters
Assist other store workers to accomplish sales targets
Assist manager in checking products before opening and closing of the store
Customer Service / Sales Professional 2001-2007
FIMI WIRELESS (DIGICEL DEALER)
MONTEGO BAY, ST. JAMES.
Achieves sales targets by determining customers’ needs, recommending products and services that best suits their needs and finalizing and processing transaction
Improves sales by maintaining up to date knowledge of products and services offered to ensure accurate and effective customer service
Prioritizes customer issues to ensure timely and efficient resolution of customer concerns
Education
UNIVERSITY OF WEST INDIES (OPEN CAMPUS)
Certification in Early Childhood Education
Jamaica, W.I
MOUNT ALVERNIA HIGH SCH.
Diploma
Jamaica, W.I.
References will be available upon request
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