EYEBIOKIN TAIWO ADEDAMOLA

A*** Yetkem Street, Abule-egba, Lagos.

Email: adqcqx@r.postjobfree.com, Phone: 070******** OBJECTIVES

Dedicated customer service professional with 3 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction, with a high level of computer knowledge and proven competency in multi-tasking enables optimal performance in a challenging environment. EDUCATIONAL BACKGROUND

Federal University of Agriculture Abeokuta, Ogun State. 2013 - 2018 B.Agric (HONS) in Animal Science

Owland National College Oluponno, Osun State. 2008 - 2010 West African Senior School Certificate Examination Alpate Baptist School Iwo,Osun State 1997 - 2007

First School Leaving Certificate

CERTIFICATE WITH DATE OBTAINED:

● National Youth Service Corp 2019

● Bachelor Degree in Animal Science 2018

● West African Senior School Certificate 2010

● First School Leaving Certificate 2005

TRAINING / WORKSHOP:

● Federal University of Agriculture Farm Practical Year Training 2016

● Diploma in Desktop Publishing 2010

SKILLS

● Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.

● Top customer service skills

● Ability to effectively deal with conflict

● Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.

● Outstanding customer service skills and dedication to providing exceptional customer care

● Thorough and diligent with tasks and activities. RESEARCH

● Investigation of Some Factors Affecting Milk Offtake of West African dwarf goats. ACHIEVEMENT

● Captain Female Volleyball Team of Federal University of Agriculture, Abeokuta.

● Supervised the tailoring unit at Durian village craft and enterprise WORK EXPERIENCE WITH DATES

May 2021 – till date: Newedge Finance Limited, Lagos State. Telesales Representative

Responsibilities:

Provided customers with knowledgeable and timely responses to questions and concerns.

Responded to questions with knowledgeable responses.

Contacted private individuals or businesses by telephone to solicit sales.

Made {200} calls per day.

Maintained and recorded customer information in database. Jan 2021 – April 2021: TravCP Limited, Lagos State. Customer Relation Officer

Responsibilities:

● Responding to customer inquiries via phone call, email and in-person.

● Updating customer records in the system including notes about interactions.

● Make recommendations to management to improve customer experience.

● Participate in team building activities.

● Management and coordination of customers during data capturing. June 2019 – December 2020: Durian village craft and enterprise, Akure Ondo State. Financial Secretary/Project Manager

Responsibilities:

● Manage all customer inventories and other financial reports.

● Build and maintain long-lasting relationships with partners.

● Negotiate contracts and close agreements with partners.

● Ensure the timely and successful delivery of our products according to customer needs and objectives.

● Supervise and manage the tailoring unit projects. December 2019 - April 2020: Film house cinema.

Retailer/Customer Care Service

Responsibilities:

● Providing customers with information and guidance.

● Answering customers’ questions specific to products.

● Manage and resolve customer complaints

● Conduct price and feature comparisons to facilitate purchasing cross-sell products.

● Manage facilities to ensure their safety.

● Properly usher customers to their respective directions. August 2018 - June 2019: GPM Events center (NYSC)

Front Desk Officer

Responsibilities:

● Plan for events and coordinate staff.

● Ensures proper record, book-keeping of all entries.

● Manage facilities for the use of events and other services.

● Communicate with clients and evaluate their needs.

● Created professional memoranda, letters and marketing copy.

● Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

EXTRA CURRICULAR ACTIVITIES

Reading, Singing, Sports, Surfing the Internet, and Meeting people. REFEREES

Available on request

Contact this candidate