Customer Support (Travel/Tour Coordinator)
Resume:
CHRISTINE JOYCE
MARCOS
P r o f i l e
A highly motivated and skilled individual with a
goal of helping and adapt to meet clients'
needs. Dedicated to provide exceptional
services and performance on every task
assigned.
Talent and Skills
******.******@*****.***
Blk 5 Lot 5 Dela Costa 6, Brgy. San Vicente,
Santa Maria, Bulacan, Philippines
Academic Background
Career History
May 2018 - December 2021 Promoted as
Assistant Team Leader at 2019
CUSTOMER SUPPORT (H.I.S.
BUSINESS INC.)
Graduate Class of 2017
Bachelor of Science in Tourism Management
Colegio De San Lorenzo (Congressional Avenue,
Quezon City)
Answering all email queries from global market.
Communicating directly with supplier and clients
through inbound and outbound calls.
Email management and resolving cases.
Coaching employees and make sure that KPIs is being followed
Training new hires
Daily and Weekly Reporting
Creating employee schedules
Strong Communication Skills
Email Handling and Management
Experienced with CRM Platform (Hiver,
Salesforce, Avaya One-x)
Fast learner
Creative Problem solver
Using Google Tools (Gsuite, Calendar, Docs,
Spreadsheet, Gdrive)
Researching
Computer/Tech Savvy
Attention to details
Organizational Skills
Well versed with different Social Media
Platforms (Instagram, Facebook, Tiktok,
Twitter, Youtube, and more)
Experienced with Microsoft Office (Word, Excel,
Outlook, Pivot, Presentation)
Character Reference
Anna Bettina Aguilar - Miki Travel Operations
Manager
Contact #: +63-917-***-****
E-mail: *.*******@*****-****.***
Jhen Monique Calano - Operations Team Leader
Contact #: +63-917-***-****
E-mail: *.******@*****-****.***
Trainings and Assessments
FIT Reservations Training
Travel Agency Practicum
Cebu Pacific Airline Practicum
Miki Solutions, Cyberjaya, Malaysia
March 10, 2019 - March 23, 2019
Zeddy Travel and Tours
April 21, 2016 – June 10, 2016
Topserve Manpower Solutions/Professional Review
Network INC.
December 12, 2016 - February 23, 2017
Contact this candidate