Remote Chat Support
Resume:
Tonesha Sims
Summary of Qualifications
February 2020 –Houston, TX
Assessment• Typing - Highly Proficient• Indeed.com
July 2019 –Houston, TX
Assessment• Basic Computer Skills: PC - Highly Proficient• Indeed.com
April 2019 –Houston, TX
Assessment• Reliability - Highly Proficient• Indeed.com
April 2019 –Houston, TX
Assessment• Customer Focus & Orientation - Highly Proficient• Indeed.com
October 2018– Seattle, WA
Assessment• Data Entry - Highly Proficient• Indeed.com
January 2018– VA Beach, VA
Adult/Child CPR/First Aid• Certification for CPR/ First Aid for infants, children, and adults• American Red Cross--Direct Community Services
December 2017– Norfolk, VATeaching Certificate Early Childhood Education• Certification for teaching and assisting early learning ages infant – early elementary education in state and private owned facilities• Tidewater Community CollegeDecember 2016– Norfolk, VACPI Blue Card• Certification for preventing non-violent crisis intervention• Direct Community Services
May 2011–Norfolk, VAMicrosoft Office Specialist• Certification for expert use of Microsoft Office Programs-Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher• Lake Taylor High School
April 2010–Norfolk, VA National Professional Certification in Customer Service• Certification for successfully completing training for demonstrating superior customer service skills• Lake Taylor High School
Key Objective: Providing the customer with what they want by displaying superior customer service and building rapport to achieve the company’s goal.
Education
Tidewater Community College, Norfolk, VA
●Major: Early Childhood Development—January 2013 – December 2017
Graduated: AAS Early Childhood Development December 18, 2017
Virginia State University, Petersburg, VA
●Major: Nursing Minor: Social Sciences – August 2011 – May 2012
Lake Taylor High School, Norfolk, VA
●Graduated: Honor Grad w/ Advanced Seal Studies Diploma
Work of Experience
Remote Chat Support
Sutherland Global Services Visible/SONY PlayStation - Houston, TX
August 2019 - January 2022
●Assist remotely with working with the leading technologies and systems with having a dedicated team of leaders and peers to support while handling customers inquiries of varying types (i.e. service requests, billing questions, running system programs to assist with troubleshooting issues, etc.) Actively listening and leveraging probing question skills to provide resolutions and keeping in mind very strong attention to detail.
Lead Logistics Team Member
Target Corporation - Renton, WA/Port Arthur, TX/Houston, TX
November 2018 - May 2020
●Assist responsibility for unloading, moving and stocking freight which can range from a wide variety of items across all departments in a Target store. Fast-paced and physical in nature. Delivering an exceptional guest experience by engaging the guest and prioritizing the guest's needs over tasks. Unload, break-out and stock cartons with efficiency and accuracy. Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items. Operate powered equipment as a certified team member.
Disputes Specialist
Portfolio Recovery Associates - Norfolk, VA
February 2016 - August 2017
●Assists the Disputes department in the receipt, investigation and resolution of customer disputes with regards to charged off accounts; Research disputed account issues; Record and process received disputes to include determining the appropriate dispute classification; Ordering new and reviewing existing documentation to investigate and resolve the dispute; Preparing correspondence (letters, emails, and/or faxes); Following up with investigation via cha, telephone, email and/or fax; Electronically filing all documentation according to policy and procedure; Be able to obtain account information and account verification from seller of the account; Serve as liaison between debtors, sellers and other parties and company on disputed.
Support Specialist
Direct Community Services - VA Beach, VA
December 2014 - February 2016
●Designed to provide skills, training, and assist and support to Individuals with mental and/or physical disabilities so they can maintain their personal dignity and continue to live as productive citizens in the community.
References
Datrelle Anderson Former Manager 213-***-****
Shamika Williams Former Manager 757-***-****
14855 Memorial Drive
Houston, TX 77079
*******.******@*****.***
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