Customer Support Specialist

Verronica Clemmons

*************@*****.***

501-***-****

**** * ***** ***, ****

Sherwood, AR

Summary

I am results-focused customer service professional with strength in technical support and strong problem-solving skills. Adept at managing concurrent objectives to promote efficiency and positive outcomes. 02/2021 - 02/2022

11/2020 - 01/2021

05/2013 - 12/2016

05/2010 - 08/2011

Experience

Verizon

Tier II Technical Support Specialist - Remote

I maintained stats in customer experience, tool utilization, net value per call, one call resolution, and others which I consistently maintain above goal to 100% Created tickets for field technicians regarding tower and server repair and fixed major to minor issues and bugs.

Verizon

Customer Care Specialist - Remote

Helped customers with all issues related to their accounts. Bill inquires, service changes, orders. Dillard's

Sales Associate - Little rock, Arkansas

Sold various products by explaining unique features and educating customers on proper application.

Observed customer behaviors to identify security threats and escalate concerns to supervisors. Flake Wilkerson

Call Center Agent - Sherwood, AR

Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis. Asked probing questions to determine service needs and accurately input information into electronic systems.

Skills

05/2000

Education

General

North Pulaski Jacksonville, Arkansas

Microsoft office Microsoft word

WAN LAN

IOS Android

Highly proficient verbal communication

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