Administrative Assistant Customer Service

VALERY SMITH

**** *.*.*** ******, Oklahoma City, OK, 73162 • 405-***-**** • ************@*****.*** I am a person of great dignity, quality and loyalty. I offer a tremendous amount of courtesy and respect toward all with out discrimination. A person of character background. Willingness to learn and develope new skills to be a challenging endeavor in the workforce today. Recognized on a regular basis for outstanding performance and contributions to the mortgage industry's success. Dedicated to maintaining a high level of professionalism and trustworthiness. Answers all questions and concerns in a way that ensures customer satisfaction. Head set/Phone and computer.

Persuasive negotiator

Business Development

Financial transactions expertise

Approachable

Approachable

Business operations

Team Player

Hardworking mentality

Analytical

Budgeting

Customer satisfaction

Exceptional customer service

Communications

Internal auditing

Strong work ethic

Problem resolution

Computer literate

Problem solving

Excellent communication skills

Reliable

Energetic

Process improvement

Collections best practices

Friendly

Multi-Task Management

Research/due diligence

Customer needs assessment

Relationship development

Organized

Decision-making ability

Flexible

Regulatory compliance

Detail-oriented

Cold calling

Client services

Office Management - 2002

Administrative Assistant okc - Oklahoma City, OK

Caliber home loans

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Devised strategies to develop and expand service sales to existing customers, resulting in an increase in annual revenue of [Number]%. Increased customer satisfaction by resolving [Product or Service] issues. Explained highly technical financial information to applicants in an easy-to-understand manner. Professional Summary

Skills

Education

Work History

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