Digital Marketing Csr
Resume:
ADEOLA ODUNAYO AJALA
* ******** ******, ********** ** Ibadan Second gate, Oyo State 080********, 090********.
******************@*****.***
www.linkedin.com/in/adeolaodunayoajala
A graduate of Information and Communication Science from University of Ilorin with experience in research, programming, design, networking principles and product management. Highly skilled in Digital Marketing, Front-end development, and Microsoft Office proficiency. Also, possess outstanding technical and communication skills, a profound level of integrity and diligence, analytical skills, quick adaptability, and a keen interest in the financial sector. A fast learner who is self-motivated and excels in challenging positions. EXPERIENCE
JUNE 2021-PRESENT
IT SUPPORT INTERN,ACCESS BANK PLC
Generated reports for both technical and non-technical staff and stakeholders.
Support the IT team in the maintenance of hardware, software and other systems.
Troubleshoot issues with equipment like printers, computers and servers.
Running software updates backups when requested.
They may research hosting options and report pricing and system options to supervisors. DEC 2019 – JUNE 2021
FRONTLINE INTERN, ACCESS BANK PLC
Audited branch daily transaction activity reports to underlying documentation, ensuring the completeness and accuracy of information between back and front office.
Pioneered the use of the facepay device for withdrawals and transfers which placed the branch among the top 10% branches nationwide and top 2% in the entire South West Region for the periods of December to March.
Strategized the onboarding of retail and corporate customers on the bank's mobile applications, USSD platforms and other products, gathered feature requests, requirements and feedback and communicated the same to various departments involved which culminated to 10M+ active users.
Completed deliverables and utilized the numerous banking products to assist customers and achieve service goals which increased the team's customer satisfaction ratings to 90%.
Collaborated with cross-functional teams (engineering, marketing, finance, and customer experience, operations) to iterate on high-end digital banking products which culminated in global awards in Digital Banking and Innovations to the bank.
Improved customers’ banking experience by ensuring customers are attended to promptly and all their challenges are resolved.
OCT 2018 – OCT 2019
NYSC (TECHNICAL SUPPORT), I-WORLD NETWORKS
Installation of Radio and Router and enrouting it to the best BTS and by achieving the best signal and connecting it to the user’s electronic devices and also helped user with security method using the given password, Router installation using network cables (RJ 45).
Attained an 85% customer satisfaction rating from resolving customer’s technical problems via email, phone and in person.
SEPT 2017- DEC 2017
INFORMATION TECHNOLOGY INTERN, SOFT QUEST ACADEMY
Provided technical assistance and support related to computer systems that led to 35% work efficiency.
Assembling and disassembling of desktop and laptop computers to provide regular cleaning.
EDUCATION
MARCH 2021
M.SC DATA AND INFORMATION SCIENCE, UNIVERSITY OF IBADAN (In View)
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SEPT 2018
B.SC (HONS) COMPUTER SCIENCE, UNIVERSITY OF ILORIN
Obtained a B.Sc. (Hons) degree in Information and Communication Science and graduated with 2nd Class Lower Degree but not limited to, Data Communication and Information, Bio-Informatics, and Graduate Skills and Entrepreneurship courses.
Collaborated with a team to organize programs such as freshman orientation, final-year dinner/award.
PROJECTS
Financial Literacy Access Team (F.L.A.T) as a CSR in Access bank, October 2021 SKILLS
Data Analytics
Digital Marketing
Project
Management
Front-end Development
Customer Relation
Commercial Banking
TRAINING AND CERTIFICATION
• Google Digital Skills for Africa (Digital Marketing Certification)
• Photography (Skill Acquisition Entrepreneurship Development)
• Goggle Data Analytics
• SQI Intern(HTML,CSS & PHP Skills)
References available upon request
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