Customer Service Representative

CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

KRISTINA MAGLIAZZO

**********@*****.***

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Strong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Customer service expert

Telecommunication skills

Adaptive team player

Seasoned in conflict resolution

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

01/2016 to 09/2016 Customer Care Specalist

xerox Niagara Falls, New York

answered inbound calls from students and parents, assisting on retrieving their FSA ID Username and resetting their password, also assisted customers to studentloans.gov to help them log into the website and get them to the application to complete a plan on repaying there past student loans, E Mailed the customer a walk through on completing the application also helped parents of the students to apply for a parent plus loan for there student for college funds cashier

five Below Niagara Falls, New Yorln

12/2015 to 01/2016 Cashier Holiday Help

five below Niagara Falls, New Yorl

Cashier for Holiday help, cleaned store, stocked, greeted customers as they came and left the store.

04/2013 to 08/2015 Laborer

labor Ready Fayetteville, NC

Laborer, leaned, swept, helped construction clean up, 11/2014 to 01/2015 Cashier Holiday Help

Piercing Pagoda Fayetteville, NC

Worked as a team member performing cashier duties, product assistance and EDUCATIONAL BACKGROUND

cleaning. Computed accurate sales prices for purchase transactions. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

2001 GED: General Studies

Niagara Falls High School Niagara Falls, New York, US

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