General Manager Director

TK

TAYLER KESSLER

**************@*****.*** 727-***-**** Tampa, FL 33601

Insightful General Manager/ Director of Operations with 27 years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing all day-day operations of 1 to 15 properties . Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.

Policy/program development

Cross-functional team management

Supervision and training

Performance improvements

Troubleshooting expertise

Budgeting and cost control strategies

Product costing

Staff supervision

Team building and motivation

Vendor relationships

Employee development

Calm under pressure

Recruiting and hiring

JBM Managment Tampa, FL

General Manager

02/2019 - 10/2021

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Built and maintained loyal, long-term customer relationships through effective account management.

Managed shrink processes and inventory levels for corrective action planning to save costs.

Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. EUSA of Memphis Memphis, TN

Director of Operations

11/1999 - 02/2019

Motivated and supported field workers completing work to increase work quality and team productivity.

Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.

Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives. AĴracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance. Displayed subject maĴer expertise and acted as escalation point for daily issues and concerns associated with programs.

Summary

Skills

Experience

Education and Training

JP Taravella High School Coral Springs, FL

High School Diploma

06/1986

Community College of The Air /force Republic Of Panama Associate of Arts

10/1988

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