Freelance Writer Fleet Manager

CURRICULUM VITAE

Rosemary Bell

** ******** ****, ********** – 065-***-****

***************@*****.***

Summary

I am fully aufait with Microsoft Word, Microsoft Excel, Power Point, SAP Business 1 and Sage One Accounting. I am a very strong admin person and assure you that the quality of my work is always of the highest standards. Attention to detail and meeting deadlines is what I excel at.

Professional History

February 2022 – Ilead et al (Freelance position)

-Writing website articles for various clients

This will be ongoing

July 2021 to date – Forest Friends Art Hub

-Assisting with general shop duties

-Sorting, coding and pricing of new stock as well regular stock takes

-Assisting customers if needed

Please note that I only assist two days a week. This is a growing business and the owner, Petricia, needs as much assistance as possible.

May 2017 to December 2018 – Gattino Flowers

-General Manager

-Customer service

-Management of cash

-Ordering of stock/flowers when owner was on leave

-Flower arrangements

-Deliveries

My fiance was working in Afghanistan and we found that his leave (which was every 3 months) conflicted with my work at the shop

November 2024 to September 2016 – Ipcoweb Ltd

Accounts and Customer Service

-Monthly invoicing for recurring clients

-Monthly reporting on sales figures and debtors book

-Monthly sales commissions

-Weekly updates and follow ups on outstanding payments

-Updating and loading of customers on Sage One Accounting System

-Invoicing when needed for adhoc clients or additional services

-Dealing with customer queries both telephonically and via e-mail

-Wrote articles for clients for websites

Relocated to Sedgefield

February 2014 to October 2014 – Volvo Bus and Truck

Portfolio Administration for Aftersales and Logistics

-Monthly invoicing of client mileages

-Monthly reporting to direct Manager and General Manager

-Releasing and sending out invoices after month end close

-Dealing with queries both telephonically and via e-mail

-Loading new contracts on internal system

-Assisting sales executives with new deals

-Liaising with clients regarding contracts due to expire on age/mileage

-Closing contracts

-Dealing closely with the accounts department for month end and any related queries

-Liaising with international branches on new developments/problems

-Ordering new truck parts for new sales deals – for Volvo and Renault.

Contract position and Volvo was unable to extend/renew the contract

January 2012 to January 2014 – Liquid Capital

Assistant Manager for Demo Plan

-Overseeing the registration and licencing of Demo Plan vehicles

-Monthly reconciliation of submissions to licencing

-Preparing payments to various dealers

-Doing quotations for independent clients

-Assisting with monthly reconciliations of fines for AMH and Fleet clients

-Overseeing and assisting with the release of Natis documents for sold vehicles

-Checking and authorising the loading of car rental units

-Testing and assisting with the development of the internal Fine Management System

-Doing the background work for new Fleet clients – loading the client on the fine system, ensuring that the necessary outstanding fine reports are pulled from licencing, obtaining complete driver and vehicle details

-Monthly settlement reports for Importer head office vehicles

-Monthly client reports

-Client visits bi-weekly or when necessary

-Assisting the rest of the department with queries when needed

Unfulfilled promises with regards to possible management position and conflicting working environment

2007 to 2010 – Imperial Car Rental Division

Divisional Fleet Administrator/Supervisor

-Assisting the Divisional Fleet Manager with the fleet planning for Europcar and Tempest Car Hire, which included obtaining rental stats and liaising with the Operations Directors for rental requirements

-Assisting with ordering vehicles for the new financial year per company which included weekly delivery updates

-Liaised directly with suppliers to follow up on orders and deliveries

-Selling of vehicles to various dealers and Auto Pedigree

-Submitting monthly stats to the Divisional Fleet Manager

-Loading all new vehicles on the Impress System

-Assisted with the invoicing of new vehicles

-Dealing with any queries relating to the selling of vehicles, worked closely with Auto Pedigree

-Providing monthly recons to Auto Pedigree

-Ensuring that the write off and stolen vehicles were dealt with correctly, including queries

-Ensuring that the suppliers received all the necessary paperwork and correct invoices when selling vehicles

-Closed off every month end – had to make sure books balanced (value of over R230 million) and account for any differences. This included the submission of various stats regarding same

-Assisted with financial year end stats – made sure that all queries were dealt with before closing off books

Relocated to Kwa-Zulu Natal, South Coast.

1997 to 2007 - Europcar

2003 – 2007 PA to Operations Director

-Typing and sending of correspondence

-Setting up appointments with tour operators for the various travel expo’s (included SA, Holland, Germany and England)

-Typing and sending franchise agreements to prospective agencies

-Keeping monthly stats on the company and regions per month (graphs)

-Power Point presentations for clients

-Assisting the branch managers when necessary

2000 – Sales Co-ordinator, local and international clients

-Sending the new season rates to the tour operators (included that the correct rates were sent to the correct tour ops)

-Dealing with any queries on rates, services and billing issues

-Loading of the new rates on our central Impress system

-Drawing up and sending proposals to prospective new clients and typing of contracts once new business had been secured

-Assisting with the appointments, awards evening and logistics for the Indaba Expo’s

1998 – Client Services

-Dealing with phone queries

-Processing of any credits to client/tour operator accounts due to incorrect billing

-Dealing with branch queries.

1997 – Receptionist

-Answering phones

- Typing and sending car rental quotes to tour operator

-Assisted the sales department with invitations/preparation for Indaba Expo.

Was head hunted by Imperial Car Rental Division and felt that my career prospects would be better for me through Division.

Educational History

-Matric with university exemption

-Certificate of Proficiency (requirement for working in the insurance industry)

Accomplishments

I have received various awards, through Europcar specifically, for customer service excellence. Working at these various companies all emphasis was on providing the best possible customer experience.

Whilst in the employ of Liquid Capital I attended and passed Excel Intermediate training as well as Customer Management training.

Contact this candidate