Support Agent Customer Service

ADIENNE DORE

*** ******* ***. **********, ** ****3 571-***-**** **********@*****.***

PROFESIONAL SUMMARY

Goal-oriented and dedicated to high levels of customer satisfaction. With over 10 years of experience customer service at Newark Airport. Accustomed to managing high-volume of customers. Hardworking and efficient service professional with strong communication and problem-solving skills.

SKILLS

Customer Service

Strong Listening

Knowledge of Facebook/Isntagram

Problem Solving

Time Management

Judgment and Decision Making

Fast Learner

EXPERIENCE

APRIL 2010- MARCH 2020

Customer Service/Waitress Areas Newark Airport, NJ

Greeted all guests with smile and friendly greeting

Providing quality service regarding food and beverages orders

Knowledge and understanding of menus and ingredients

Listen attentively to customer needs regarding dietary restrictions

Managed variety of customer complaints quickly and efficiently

Work well under pressure in fast-paced environment and ability to multitask

Exceptional communication skills and great team player

Engaged customers in friendly conversation to build connections and increase satisfactions

SEPTEMBER 2003-JUNE 2008

Customer Train Attendant Amtrak Auto Train Lorton VA

Manage ticketing, boarding passes, demonstrated required safety procedures to passengers and use of emergency equipment

Announced routes and stops to keep passengers informed about travel progress

Delivered positive travel experience by responding quickly to guest diverse inquiries, requests and complaints

Working a fast-paced environment onboard the train

Communicate clearly and effectively with passenger and fellow crew member

EDUCATION

2003 TCU Advanced Training Program., St. Paul, MN

Office Administration

Data Entry

Microsoft Office

Teamwork

Computer Skills

Office Communication

2000 Coconut Creek High School, Coconut Creek, FL

High School Diploma

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