Airline Sales Flight Attendant

SUMMARY STATEMENT

Customer-Driven Leader offering 20+ years of expertise within cross-functional roles, improving customer experience, enhancing overall operations and processes, and ensuring greater company profitability. Customer Advocate measured – both by the external & internal customer – as an approachable, effective communicator.

QUALIFICATIONS

Ensures Customer Success Across Cultures

Collaborative Team Builder

Effective Communicator and Relationship Builder

Experience with multiple CRM platforms

Consistently recognized as Top Sales Producer

PROFESSIONAL SKILLS

User Experience Director

oRecruited to contribute management, sales and customer service talents backed by industry expertise toward managing ARC responsibilities

oRapidly promoted to expand U.S. presence by strategically directing User interface, streamlining and boosting experience with app

oStrategically planned and directed top user “meet-ups” at Boeing Museum of Flight-Seattle and The Pan American Experience-Los Angeles

Voyage & Air Sales Consultant

oSuccessfully sold voyage space for global leader in immersive, adventure-exploration travel as top producing U.S. sales team member

oActively handled reservations, sales & ticketing for multiple airlines via Amadeus

Airline Account Manager

oLed team of 40 employees: spanned interviewing, hiring, coaching, evaluation, and employee relations

oControlled key performance metrics including on-time departure, expeditious cargo handling, operational safety, and customer account quality assurance; additionally, maintained productive relationship with airlines at SeaTac

oClosely monitored job safety, verified compliance with training standards and implemented corrective actions

Inflight Service Manager Flight Attendant Purser

oProgressed to lead team of nearly 200 employees in meeting corporate objectives spanning on-time operations, employee attendance, product service implementation/follow through, and quality assurance

oMaintained positive employee relations through effective communications, coaching, daily operational briefings, and group/individual performance management

oAs Flight Attendant/International Pursuer, certified annually in aircraft fleet including emergency equipment, aircraft systems and emergency corporate and FAA requirements

oContributed leadership skills toward coaching peers along with implementing rules, regulations and security initiatives supporting international operations

EXPERIENCE

Director of User Experience 2018 – 2019

App in the Air

Voyage & Air Sales Consultant 2016 – 2017

Hurtigruten

Safety Manager 2012 – 2013

Lufthansa Service Group

Airline Account Manager 2008

Integrated Airline Services

Claims Coordinator 2006 – 2008

Approach Management Services

Inflight Service Manager Flight Attendant 1998 – 2006

Northwest Airlines

EDUCATION

BS, Human Relations, La Salle University

Life Pacific College – 1985-87

PROFESSIONAL DEVELOPMENT (TRAINING & CERTIFICATIONS)

WSIA Statutory Requirements

FMLA/EEO

Personnel Development

Employee Recognition

OSHA

Aviation Security

POS/SIDA/AOA

GDS/Amadeus

Airline Sales/Reservations

ARC Certification

Purser Training

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