CARMEN M MENA
San Antonio, TX 78245
************@*****.***
Summary of Qualifications
● Microsoft, Excel
● AutoCAD 2015
● High-Volume Data Entry
● Payment Processing
● Account Balancing
● Database Maintenance
● 10-key
● Strong Organizational Skills
● Administrative & Financial
Reporting
● Bilingual (English/Spanish)
Work History
Appleone.com, San Antonio, Texas. Bilingual Customer Service Representative III April 2021 to Present
Responsible for answering customer inquiries related to CDC COVID19 Vaccine Guidelines, refer to Vaccination websites and hotline and temporary locations available near customer zip codes in order to assist them to get the vaccine first or second dose as part of The CDC COVID19 vaccination hotline project. Document each call and provide efficient and outstanding customer service in English and/or Spanish. VIA Metropolitan Transit, San Antonio, Texas
CADD Technician
March 23, 2015 - Oct 2018
CAD Design and Drafting, Bus Shelters Sites Plans and Plats and VIA Facilities Improvements drawings, Red Lines, filing, copies, plotting, PDF and Aerials. Researching Public Records: Deeds, Parcel Descriptions and Plats at the beginning of each project. Completed over 1000 Shelters Project at the beginning of 2018. PAPE-DAWSON Engineers, Inc., SAN ANTONIO, Texas
CAD Technician II
Apr 23, 2007 - Oct 09, 2008
Construction Plans Red Lines.
Residential, Schools, Commercial Plats. Prepared Plat Submittal Packages for the City and all agencies for approval: forms, transmittal, request for reviews and all paperwork. SIA Engineering, Inc., San Antonio, Texas
CAD Designer
July 01, 2006 - Apr 01, 2007
CAD Drafting, Survey Plats and Construction Plans, and Red Lines, Prepared Plats and Plans Packages submittal for Approval to all agencies; filing, Copies, Blue Prints, Swimming Pools Design. Oblate Mission, San Antonio, Texas
Temp. Administrative Support
Apr 01, 2006 - June, 2006
In charge of data entry and updates on contributors' information and processing mail regarding payments, reservations for mass celebrations, and religious items. Also responsible for closing accounts, balancing cash and check payments, filing documentation. All information was entered in a customized computer program. Also processing payments and collections when needed. In charge of distributing all incoming mail and mail-outs. Schedule services with outside contractors and ensure that repairs/installation were completed as specified. Coordinated lock-out and other maintenance issues with the Maintenance Worker. Reported all business and financial activities on a weekly basis. Education
Associates of Science Degree
San Antonio College, San Antonio TX
Major: Drafting and Design Eng.
(92 credits completed)
GED
KAW Technical School
Topeka, Kansas
Computer Skills
Typing Speed 40 Words per Minute
● Email Software (Outlook, Thunderbird, etc.)
● Drawing Software (Auto CAD 2015, etc.)
● Internet Browser (Internet Explorer, Firefox, etc.)
● Peripheral Devices (Scanners, Printers, Fax, Plotters, etc.)
● Personal Computers, Tablets, Work Computer
● Presentation Software (PowerPoint, etc.)
● Spreadsheet Software (Excel)
● Word Processing Software (Word, WordPerfect, etc. Driver's License
Class C - Standard Driver's License