Customer Service Front Desk
Resume:
Jerry Nelson
*********@****.***
Objective: To obtain employment in which I can utilize my excellent customer service skills, professional expertise and knowledge toward expanding the market share of my employer.
Experience:
Kraft Heinz-via Automation Agency Dallas, Texas Recruiter/Staffing Coordinator-September 2021-November 2021 (Contract)
Recruited candidates for Fortune 500 company, consisting of production line roles.
Processed incoming hires inclusive of drug screening and background process.
Confirmed completion of new hire paperwork and first day requirements for onboarding.
Canvas Hotel-Dallas, Texas. Supervisor/Shift Leader-March 2019-May 2021
Supervised various roles within property including bar and restaurant staff.
Managing inventory and training,
Bar promotion and driving sales to meet property targets and goals.
Recruited candidates for open positions within the company.
Crescent Court Hotel-Dallas, Texas. Bartender-December 2017-September 2018
Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed.
Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
Mix all drinks based on the serving sizes as outlined in the company manual to keep drinks costs at a minimum.
Develop an efficient work pace that keeps the customers at the bare and in the dining room satisfied at all times.
Recruited staff for various roles including bar staff, housekeeping, banquet, front desk and other front line roles.
Sheraton Hotel-Aimbridge Hospitality- McKinney, Texas. Director Food and Beverage Outlets-June 2016-January 2017
Complies at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Familiar with the organization of the hotel and knows functions of each department.
Maintains follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service and Lounge.
Prepare employee shift schedule according to business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to GM weekly.
Develop and ensure implementation of F&B promotional ideas.
Participated in Recruiting process for all front line roles.
Focus the F&B Department in their role in contributing to the guest services scores.
Develop, initiate and promote sales, including up selling, programs for use by all service personnel.
Participate in on site job fairs and recruiting events.
Participate in required M.O.D. coverage as scheduled.
Complete F&B related reports according to company standards.
Ensure the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
React to negative trends in market place by implementing food and beverage blitzes and promotions.
Organize and conduct monthly departmental meetings with F&B staff.
Conduct monthly beverage inventories and reconciliations.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with managers focusing on best practices to provide the best possible work environment and to foster growth.
Sheraton Hotel-Aimbridge Hospitality McKinney, Texas. Supervisor Food and Beverage-February 2015-June 2016
Manage all F&B and day to day operations within budgeted guidelines and to highest standards
Very familiar with the organization and possess a clear knowledge of each department within the hotel
Uphold service standards throughout the department by using quality control instruments such as Standard of the Week and coaching sessions.
Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
Maintain excellent levels of internal and external customer service
Identify customer’s needs and proactively respond to all of their concerns
Comply with all health and safety regulations
Provide a two way communication and nurture an ownership environment with emphasis on motivation and teamwork
Ensure employees are at all times attentive, friendly, helpful and courteous to guests employees and other managers
Maintain proper and consistent disciplinary actions for all Food and Beverage employees
Lead F&B team by attracting, recruiting, retaining and appraising talent
Created training manual and implemented training for new hires
Vendor and F&B budget reconciling via Managers Account
Responsible for purchasing of liquor for F&B and Banquets
Proficient in Micros POS
Implemented Holiday Brunches for hotel
Involved in interviewing and terminating of employees
Held monthly staff meetings and created employee schedules
Currently one of two Managers on Duty for entire hotel in the evening
Renaissance Hotel-Richardson, Texas. Bar Supervisor-November 2013-February 2015
Input new ideas for service and products to maintain competitive and leading edge
Assist in Human Resources with payroll, scheduling, recruiting and staffing
Compile required statistics and reports
Oversee cash and stock control consistently according to company policy
Ensure guests drinks are prepared according to bar standards
Building positive guest relationships
Motivate and encourage team commitment and spirit
Maintain adequate bartender coverage based upon occupancy levels of the hotel
Sweet and Salsy-Self-Employed-Dallas, Texas-July 2012-present
Omni Hotel-Dallas, Texas-Lead Bartender-November 2011-July 2012
Served customers in a helpful/friendly manner – Received drink orders from clients, waiters and waitresses, served drinks, collected payments and operated the cash register.
Efficiently mixed ingredients to prepare cocktails; poured beers and wines according to drink recipes.
When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol and tobacco products.
Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol.
Education/Certifications
Bachelor of Science in Biology-University of Texas at Arlington
TABC certified
CPR certified
Food Handler Safety certified
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