Customer Service Representative
Resume:
Erin R. Nunes
Huntington Beach, CA 92648
Phone: 714/ 855-5573, Email: *************@*****.***
Objective: To be challenged in a Customer Service-related position by a growth-oriented, progressive organization.
Pak West, Santa Ana, CA October 2016-Present
Client Solutions Supervisor Temp from Oct-Dec 2016
Process orders
Track shipments
Assist 9 sales reps
Follow order from A to Z
Confirm orders to customers
Make sure all orders are being billed in a timely manner
Update contracts as well as price lines
Manage the 2 largest accounts in the company
Assist sales reps with new projects
Maintain high standards with customers
Create spreadsheets to assist myself and/or reps
Train new employees
Was promoted to supervisor in less than a year and managed 4 people until a manager was hired
Work with all departments within the company
Work with warehouse to make sure orders ship
Assist customers with questions, concerns and answer any questions
Trouble shoot any issues or concerns
Track packages
Zimmer Biomet, Costa Mesa, CA November 2007-August 2016
Customer Service (August 2015-Present)
Main trainer for new operating system
Assist in supporting and managing 70 rep sales force
Meet and exceed daily sales goals
Answer phones
Data entry
Troubleshooting, research discrepancies
Maintain Excel spreadsheets, compose Word documents
Coordinate orders for hospitals; track packages
Collect purchase orders
Assist sales reps with miscellaneous projects
TLG Medical, Costa Mesa, CA *Was acquired by Zimmer Biomet
Senior Customer Service Representative (November 2007-August 2015)
Earned sales support awards
Act as lead Customer Service Representative
Answer phones
Data entry, filing, general office projects
*Same duties as above
Focus Medical, Anaheim, CA December 2006-November 2007
Front/Back Office
Answered phones
Scheduled appointments
Assisted chiropractor with patients
Shipping and packing orders
Document expediting, special projects
Collect co-pays, and verify insurance, clean office
Education: Golden West College, Huntington Beach, CA
General Education
Skills: Microsoft Word, Excel, database systems, internet navigation, 65 wpm, 10 key touch
Contact this candidate