Inventory Specialist Customer Service

Dera A. Okafor

Duluth, Georgia ***** 678-***-**** **********@*****.***

U.S. Citizen

OBJECTIVE

Intuitive individual seeking full-time opportunities in health care administration health care management to strengthen and grow my skills while challenging my mindset. Excellent communicator with six plus years of experience in customer service. Can quickly identify clients’ needs and provide stated service, increasing sales in the organization meeting the company’s objectives. Great track record of increased sales revenue, new customers, proven team builder, and the helping in development of new employees.

EDUCATION

University of West Georgia, Richards College of Business Carrollton, GA

Bachelor of Business Marketing and Management December 2020

Business Management Concentration

Relevant Coursework: Marketing Management, Operations Management, Human Resource Management, and International Finance

University of Phoenix (online) Atlanta, GA

Master of Health Care Administration August 2021-Present

Health Care Administration Concentration

Relevant Coursework: Systems Thinking In Health Care Environments, The New Health Care Economics, Leveraging Informatics In The Health Sector, and Navigating The Regulatory Environment in Health Care

EXPERIENCE

Porsche Atlanta Perimeter Atlanta, GA

Inventory Specialist August 2021 – Present

Oversee inventory and ordering additional products and supplies when needed

Ensuring accurate and timely receipt of freight and accurately places incoming stock in the proper location

Ensuring proper disposal of parts within company and environmental guidelines

Assist with scheduling of deliveries including routing and special requests

Communicating with store management about any inventory issues that arise if products are missing or damaged with a shipment

Community Organized Relief Effort (CORE) Atlanta, GA

Medical Administrative Clerk March 2021 – Present

Setting up and preparing test sites

Checking in patients with registered testing appointments and collecting required documentation.

Providing post-immunization monitoring and education to ensure the health and safety of each individual

Answering patient questions, providing information, and addressing complaints

Training, onboarding and supervising junior clerks.

Starbucks Coffee Carrollton, GA

Barista November 2018 – July 2021

The adaptability to thrive in a fast-paced environment by assisting various customers in a short amount of time.

Manage multiple priorities, educating customers on items, while processing orders and transactions, and making menu items to the customer’s specifications

Ensuring accuracy of transactions, orders, and payments to prevent any discrepancies with customers.

Maintain inventory by replenishing coffee bean supply; stocking coffee brewing equipment; maintain supplies, pastries, and coffee bar.

Generate revenue by attracting new customers with new creative beverage ideas

Maintain safe and healthy work environment by following organization standards and sanitation regulations.

Cookout Carrollton, GA

Grill Cook January 2018- June 2018

Responsible for food preparation equipment, work areas, and counters or tables

Cooking food required in short time according to customer’s request

Ensure refrigeration and rotation of food items and discarding of any expired or near expired food items.

Cleaning responsibilities such as washing dishes, taking out trash, and maintenance of restrooms

Grand Royal Event Hall Decatur, GA

Event Organizer/ Coordinator August 2017- March 2018

Responsible for event planning, design and production, within time limits.

Cleaning responsibilities such as washing dishes, taking out trash, keeping the maintenance of the restrooms

Working with customer to ensure all desires are met

Organizing the facility and details such as décor and catering.

Mr. Clean Carwash Lawrenceville, GA

Lead Detailer June 2015- August 2017

Cleaning vehicle interiors and exteriors in compliance to company standard and the customer’s request.

Operating vacuums, buffers, extractors, and other equipment to meet the service expectations.

Perform inspections on vehicles to see if they meet the company standard and keeping accurate records of the vehicle’s conditions

Managed inventory and replenishing supplies to maintain products commonly used and bought by customers

VOLUNTEERING

Primrose School Duluth, GA

Volunteer Teacher’s Assistant August 2014- May 2016

Responsible for overseeing/ monitoring children’s activities

Reinforced the lessons taught by the teachers by tutoring children individually.

Maintained the record of every student attendance and ensured students are sent their parents/ guardian.

Marine Toys for Tots Foundation Atlanta, GA

Volunteer Distribution November 2014- December 2018

Arranged toys for children per age group and prepared and loaded orders for community vendors

Organizations

National Association for the Advancement of Color People (NAACP) Carrollton, GA

Member August 2019-Present

Collaborative planned event with the University of West Georgia, which included a Voters Registration Drive.

Collaborative planned event with the University of West Georgia which included a feed the hungry initiative.

Collaborative planned event with the University of West Georgia which included donation drives where we gave items such as clothing, blankets, sanitary items, and feminine products.

Management Club of the University of West Georgia Carrollton, GA

Member August 2019- Present

Collaborative planned event with the University of West Georgia to bring individuals with managerial experience as guest speakers.

Collaborative planned event with the University of West Georgia to start a can food drive

SKILLS/ INTERESTS

Technical: Microsoft word, Microsoft Excel, Microsoft PowerPoint

Skills: Project Management, Event planning, Critical Thinking, Public Speaking

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