Candidate Legal Name: Billy D Smith

Candidate Location: Detroit, MI 48208

Availability to Interview: 48 hour notice

Available to Start: Upon offer

Employment History

(Driving)

From 08/2018 to Current

DHT Transportation School Bus Driver (CDL B P S) RESA Certified (2 YEAR HEALTH CARD)

•Responsibilities include, safely transporting children to school and field trips, Performing Zonar Safety Checks to ensure the safety of the school buses daily. Ensuring the safe transit of school children on each run to and from school.

(Computer Support / Helpdesk Analyst)

From 02/2018 to 08/2018

General Dynamics / Enterprise logic

•Level 3 Helpdesk Support. Migration Specialist.

•Assist client with upgrading from windows 7 to windows 10. Helped with troubleshooting various computer issues, including hardware and software. For some users created local admin rights using active directory, created policies that adhere to company standards.

•Created roaming profiles for remote users that were working on base, removed terminated users from database on a day-to-day basis while creating new users and adding them to the domain using Active directory.

•Installed and configured new hardware, Laptops, desktops, I-Phones and Android tablets. Created a user database for users that will be getting the new windows upgrades and assisted management and engineers on any user related issues involving the new windows upgrades. Was also responsible for Floor charting and sight surveying, mapping designated areas for new users.

From 07/2017 to 01/2018 Contact

Apex Systems - McKesson Pharmacy- System Support Analyst

•Worked remotely providing support with over 30,000 small chain pharmacies throughout the United States, Hawaii, and Guam,

•Installing printers, (Primarily Lexmark and Zebra) PoS Systems, Registers, workstations, server Support numerous of other devices

•Provided customer support and adhered to HIPPA and other government regulation in which I was responsible for maintaining computer safety and security for the pharmacies.

•Installed and configured various hardware for EnterpriseRx PharmaservRx and Pharmaserv for all clients via server and configured TCP/ IP network settings for all hardware using advance technical skills. Responsible for installing and configuring network components remotely using GoToAssist tracking customers using Support Central Ticketing systems and Salesforce.

•Handled 20+ calls daily and closed 10 calls per week utilizing skills and training that I have attained.

•Installed various types of Hardware including Printers including (Zebra, Lexmark, HP). Workstations Servers Scanners, Xerox Documate, Point of Sale and signature pads for Pharmacies.

•Assist customer with basic training and troubleshooting techniques and followed up with them to address any concerns.

Modis Technical Staffing Contractor for Ford Motor Company (Printer Installation Support)

From 10/2016 to 01/2017

•Installing and configuring new printers for the HP project

•Assisting End-user with any technical issues

•Adding printers to the domain and configuring TCP/IP Static addresses to the printer profile.

•Removing old equipment from the location and making sure that there are no print issues on the network and all hardware is functioning as required by Ford Motor Company Standards

Barracuda Networks from: 02/2016 -03-2016

•Primary Responsibilities: Utilization of the following protocols and systems Networking technologies such as TCP/IP, Routing, ARP, DHCP Application layer technologies including, but not limited to DNS, SSL/TLS, SMTP, POP3/IMAP, HTTP/HTTPS, SMB/CIFS, NFS.

•Advanced Windows knowledge and support, including Active Directory Experience and knowledge with RAID technologies and differences Production use of CRM systems, such as Sales force, Bugzilla, Jira etc.

•Advanced knowledge of common open-source apps such as Send Mail, postfix, open-LDAP, IP-tables etc.

•Advanced TCP/IP troubleshooting Linux command line troubleshooting Previous customer facing job (customer service, support, etc) Excellent and professional verbal and written communication skills Minimal experience.

•Maintained 90% uptime on company networks through careful and preventative maintenance.

•Resolved 25 technical support inquiries per [1 day].

Blue Cross Blue Shields of Michigan Contractor through (Pomeroy) Deskside Support Analyst

04/2015 – 07/2015

•Resolved virus and malware issues with a 100% success rate.

•Resolved 15 technical support inquiries per day.

•Set up equipment for 5-10 employees, per day including installing cables and hardware.

•Installed software and operating systems on company computers.

•Trained both internal and off-site users in repairing and resolving recurring issues.

•Repaired and replaced hardware, including Monitors, keyboards, hard drives and peripherals.

•Installed system software, including Microsoft Office, Windows XP, 7, Configuration of ADP and Active directory.

•Ordered necessary supplies and parts to repair malfunctioning hardware.

Rapid Global Business Solutions, Detroit MI: From: 09/2014 – 04/2015

Deskside / Network Support Analyst

•Provide support to Plant Operations

•Maintained 100% Up-Time on company networks through careful and preventative maintenance.

•Resolved virus and malware issues with a 100% success rate.

•Resolved technical support inquiries per 12hr time

•Set up equipment for 9 shift supervisors, 200 regular automotive line employees, including installing cables hardware, HP and Zebra printers.

•Set up and configured hardware and software on company equipment.

•Maintained accurate hardware and software inventories.

•Restored data, operating systems, files, documents, and drivers.

•Trained both internal and off-site users in repairing and resolving recurring issues.

•Set up and maintained company web server using Windows Server 2008 PLC Computer, Management of SQL Database

•Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

•Ordered necessary supplies and parts to repair malfunctioning hardware.

•IEEE 802.11 wireless protocol installation and configuration Physical and Logical

•Worked with MES Systems, for Engineering (Pneumatics) Machines

Detroit Computer Repair and sales, Detroit, from 06/2005 - 12/2013

Computer Support Specialist / Field Engineer / Manager

•Supported over 200 Large and small corporations using the Onforce and work market apps, installing configuring a wide arrange of equipment including servers, switches, Smart TV’s, smart boards CCTV, and Cabling CAT 5 ee and Cat 6

•On average I handled 20 – 30 calls per day with various customer which included AT&T Black-Box Comcast etc. Also responsible for managing employees and their responsibilities and assisting when necessary.

•Provided support for networks, windows operating systems and windows PDA’s,

•Maintain the office infrastructure to include servers, hubs, NAS, SAN, backup devices, cabling, electrical circuits (LAN room), and UPS Develop, implement and design a preventative maintenance schedule, emergency safeguards and procedures to be invoked in the event of a power failure or shutdown Audit security logs on diverse network operating systems Ensure completion of daily, weekly and monthly backups of file servers

•Troubleshoot complex problems which have impact on the system to include problems with the server; determine the nature and source of the problem; research, develop and implement corrective action

•Provided support with Microsoft Office, 2010 -2013 for end-users needing assistance installing and configuring on Desktops and Laptops. Client Side and Server Side.

Provided Support for Android and Apple IOS lockout and reconfiguration, resets for end-users.

•Printer Support Fugifilms –

Installed and Configured CTP Computer to Plate Imaging controller, mainboard, DC controllers and various hardware components.

Installed and new Glunz and Jensing Plate processor Fuse Panel tested for functionality and Notified client for additional tests for optimal operations.

Have General Knowledge on EFI Fiery EF Experience and Basic knowledge on Wisconsin Ovens

Customers Supported: The U.S Postal Services, Black Box Network Services

Netrix IT Services, Hewlett Packard, DELL, AT&T, Marriot Hotel, Hampton INN, Hilton Hotel and Day’s INN

•Worked as a temporary contractor, providing helpdesk support for various companies, which also included, writing memos, customizing ledgers and correspondence for employees throughout the organization.

•Trained Employees on Microsoft Products such as Excel Spreadsheets, organizational charts, and professional

Smart Source Technical Staffing Contractor Through Beaumont Hospital, Royal Oak MI - 03/2012 - 04/2012 - Inventory Specialist

•Took inventory for RICCO Printers and Faxes for Beaumont Hospital for Royal Oak Hospital as an Inventory specialist.

•Added inventory to Excel spreadsheets and modified data if any needed.

Precise Fit Inc., Contractor through Ford Motor Company, Dearborn MI, Migrations Specialist, 10/2011 - 11/2011

•Worked for Ford Motor Company, on the migrations team, updating server components, administration and Organizational units, Trees, Installing and configuring windows 7 components from XP.

•Migrating Dell systems Desktops, Laptops and Workstations.

•5+ years utilizing remote desktop programs such as VMware, Citrix and Team Viewer to gain access into others profiles on the network.

•Installed and configuring lotus Notes Manager 06/2005 12/2013 (Closed) Detroit Computer Repair and sales.

•Set up and maintained company web server using SCCM, Windows 7 and System restore programs

Education and Certifications

Colorado Technical University, Colorado Springs, CO

Bachelors - Management Information Technology 3.42

(A+ DELL and Microsoft Certified)

Exp. (08/2023)

Contact this candidate