Medical Assistant Patient Services

GS

GISELLE SANTIAGO

*************@*****.*** 973-***-**** Paterson, NJ 07501

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Superior analytical, organizational, troubleshooting, communication, and creative skills.

Ability to multitask under aggressive deadlines

Fluent in conversational English and Spanish

Microsoft Office Word, Excel, and Outlook

Workflow Optimization

Problem-solving skills

Customer Service

HIPAA compliance

Teamwork skills

Aseptic techniques

Interpersonal skills

Leadership skills

Passaic Community Pharmacy Passaic,

NJ

Pharmacy Technician

10/2012 - 11/2020

Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Interpreted and processed medication orders under supervision of pharmacist.

Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions. Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

Maintained clean and organized pharmacy shelving and work areas. Verified patients' identities at pickup to prevent sale of wrong medications.

Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Efficiently processed cash register transactions for new and refilled Summary

Skills

Experience

prescription orders.

Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information. Prepared prescription labels, promoting accuracy in medication administration and dosing.

Established and updated patient profiles, including lists of medications and insurance details.

Educated patients on prescription instructions and answered questions regarding drug side effects.

Center for Family Resources Clifton, NJ

Teacher Assistant

09/2010 - 10/2012

Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission. Maintained safe, educational environment for students during learning and free play time.

Communicated regularly with parents, teachers and administrators about students' progress and needs.

Assembled instructional materials for children's projects and play-time. Promoted calm, disciplined classroom seĴing for successful learning. Supervised children and participated with children in activities. Established positive relationships with students, parents, fellow teachers and school administrators.

Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

Distributed classroom materials and supplies such as pencils, paper and art materials.

Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps. Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.

Participate in professional workshops that work for the improvement of early children education.

Berdan Institute Wayne, NJ

Medical Assistant-Externship

01/2007 - 10/2007

Escorted patients to examination rooms and prepared for physician exams.

Charted all patient services in records with high accuracy. Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Escorted patients to examination rooms and documented medical histories.

Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.

Monitored patient stability by checking vital signs and weight. Entered patient services into records with high accuracy. Completed and submiĴed clinical documentation in accordance with agency guidelines.

Protected confidentiality of all patient care information and treatments to prevent breach of data.

Target Department Store Fairfield, NJ

Sales Representative

07/2006 - 01/2007

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Wrapped items and bagged purchases properly to prevent merchandise breakage.

Assisted with purchases, locating items and signing up for rewards programs.

Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.

Scanned customer purchases and supported transactions to streamline sales process.

Answered customer quests, provided store information and escorted to desired store areas.

Received payments for products and issued receipts. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Passaic County Technical Institute Wayne, NJ

High School Diploma

06/2006

Berdan Institute Wayne, NJ

Certificate Medical Assistant in Medical

10/2007

Anatomy and Physiology

Human Relation Ethics

Pharmacology

Medical Coding

Phlebotomy

OSHA and HIPPA guidelines

Education and Training

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