Customer Service Safety Coordinator

Summary

Skills

Experience

Cathy Harris

Ninety Six, SC 29666 540-***-****

***********@*****.***

Flexible hard worker ready to learn and contribute to team success. Social skills development

Motivating students

Job readiness training

Excellent classroom management

Time management

People skills

Multitasking

Customer service

Organization

Training & Development

ServSafe Instructor and Proctor, 03/2019 Current Sodexo USA Fredericksburg, VA

Evaluated student needs to provide helpful resources and support. Defined and communicated rules and enforced through approved disciplinary methods. Maintained student records in accordance with district standards. Prioritized and organized tasks to efficiently accomplish service goals. Adapted instructional techniques to appropriate ages and skill levels of supervised students. Resident Dining Manager/Office Administrator, 02/2010 02/2021 Sodexo USA Fredericksburg, VA

Maintained presence on dining room floor and assisted team to support efficiency of service. Scheduled front of house staff to open, close and work dining room floor daily. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. Obtained highest rating from county health department year over year. Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Made orders for new office supplies based on demand and budgetary restraints. Tracked office stock and maintained inventory in neat and organized fashion. Received and screened high volume of internal and external communications. Oversaw workforce management and staff scheduling to keep office operations running smoothly. Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.

Reviewed closing reports at end of shifts and corrected mistakes. Safety Coordinator, 10/2014 02/2021

Sodexo USA Fredericksburg, VA

Trained new and current employees on ways to reduce incidents and eliminate hazards. Investigated safety incidents and drafted reports detailing results. Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace. Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines. Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.

Provided line employees, managers and company leaders with detailed information about successful safety plans. Created and compiled safety training procedures into manuals to disseminate to staff members. Made recommendations to company policies and overall culture to improve worker safety. Education and Training

08/1988 Lander University Greenwood, SC

Bachelor of Arts Early Childhood Education/ Business Management 03/2006 Phoenix University Online Fredericksburg, VA Associate of Arts Business Administration And Management

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