Crew Team Customer Service

Madisen Unger

p: 780-***-**** / 780-***-**** e: ************@*****.***

Fort Saskatchewan, Alberta

PROFESSIONAL SUMMARY

Works well independently and as a team member

Adaptable and flexible – able to learn new concepts quickly

Strong leadership skills

ProServe Course completion

Friendly and outgoing, with excellent communications skills

Solid experience in processing payments, administrative and clerical tasks as well as meeting all customers’ demands quickly and efficiently

WORK HISTORY

FRONT STORE CUSTOMER SERVICE November 2021 to Current

Wok N Go Fort Saskatchewan, AB

Responsible for taking all phone/Skip the Dishes/Uber Eats order

Responsible for opening and closing store

Responsible for accuracy of all cash on hand

Responsible for all customer service needs

CASHIER/FRONT STORE ASSOCIATE October 2020 to November 2021

Shoppers Drug Mart Westpark Fort Saskatchewan, AB

Front line staff available to customers at all times

Responsible for accuracy of all cash and lottery duties

Responsible for all other administrative duties

Stock shelves and supplies when needed

Recommend products based on solid understanding of individual customer needs and preferences

Maintained supply levels in counter and customer areas to meet typical demands

BARISTA October 2019 to October 2020

Starbucks/Safeway Fort Saskatchewan, AB

Provided excellent customer service/sales requirements in line with the company’s strict standards

Open and closed the store location on my own without supervision

Responsible for accuracy of all cash/open/closing duties

Able to juggle all items independently, and was able to learn all menu items very quickly

Daily cleaning duties both in and around the store

CREW TEAM MEMBER May 2018 to October 2019

Booster Juice Fort Saskatchewan, Alberta

Responsible for making all food and drink items

Responsible for all cash, interact sales duties, both on my own when opening/closing, or with other staff members

Easily able to juggle serving responsibilities and all other customer service responsibilities

Provided customer service to both internal and external customers in a fast-paced environment

Used downtimes to prepare ingredients and restock supplies for expected busy periods

EDUCATION

St Andre Bessette Catholic High School

Grade 12 High School Diploma Complete

ACCOMPLISHMENTSTEAMS/VOLUNTEER

Workshop completed with the Youth Employment Program Fort Saskatchewan Boys and Girls Club

Developed team building, developing interview skills, work placement

Volunteer at SantaYEG delivering food to homeless people in Edmonton

ProServe course completion

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