Customer Service Representative

DANIEL MATSORO USHINDI

Nationality: Congolese (Democratic Republic of the Congo)

Address:batangas city, calle berdo street, kumitang

E-MAIL ADDRESS **********@*****.***

Phone: +63-966*******

OBJECTIVE: To use my strong communication and bilingual skills to help the company meet customer satisfaction goal.

SKILLS

•Good communication skills in French and English

•Ability to work in a fast-paced environment with minimum supervision

•Great team player, with a good sense of collaboration

•Self-learner and Disciplined, result driven

•Ability to work under supervision

•Creativity and punctuality

PROFESSIONAL EXPERIENCE

Customer Service Representative

Vodacom Congo, Kinshasa, Democratic Republic of the Congo (september2015 – July 2016)

•Providing first line technical assistance to customers via phone or emails

•Responding to customers inquiries about Vodacom Congo mobile products

•Explaining to customers prepaid and postpaid Vodacom different promos

•Making outbound calls to postpaid customers and related companies to remind them of their monthly payment and overdue.

•Disconnecting customers with overdue balance and reconnect customers who pay the reconnection fees and clear the outstanding balance.

FORMAL EDUCATION

Bachelor of science in industrial engineering(2022)

TRAINNING

•project management

•customer service

PERSONAL DETAILS

Name: Daniel Matsoro U

Sex: Male

Date of Birth : september/28/1997

Nationality: Congolese

Civil Status: Single

Languages

International: -French (Native)

•English (Fluent)

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