Supply Specialist Customer Service

Janis A Hayes

**** ********** ********

Norfolk, VA 23504

Contact Phone: 757-***-****

Cell Phone: 757-***-****

Email Address: *************@*****.***

EXPERIENCE

**/**** ** **/****; 40 hours per Week; General Supply Specialist; GS-2001-09; last promoted not specified; permanent employee; not on a temporary promotion; Fleet and Industrial Supply Center, 1968 Gilbert Street Suite 600 Norfolk, VA 23511-3392; Ms. Joan S. Duke, 757-***-****; may contact supervisor.

Provide direct logistics, husbanding and training support for ships and units home ported and visiting ships in the Hampton Roads area. Responsibilities include acting as the focal point for all aspects of shipboard support in the local area; providing technical assistance directly to Fleet Units or act as the interface with service providers’ in direct support of the customer. As a part of the LSR, accept problems/suggestions from customers, analyze service providers' support to determine deficiencies, and then recommend improvements. Analyzed/develop and maintained a comprehensive history of all customer requests and resolutions via a computerized database called Support Magic. Other types of computerized applications that are used for tracking purposes include: SPLICE, One Touch Supply, DSS, Logistics Toolbox, which include the following: WEB VLIPS, WEB LINK, CATS FACTS, SAMMES and MARPOS. In the process of developing a network of contacts with various Supply and Logistics components throughout FISC and with Supply Officers, TYCOMS, commercial vendors, Port Operations, Public Works Center, and Defense Logistics Agencies.

07/2000 to 10/2000; 40 hours per Week; Unclassified Duties; GS-0310-06; last promoted 10/2000; permanent employee; not on a temporary promotion; Fleet and Industrial Supply Center, 1968 Gilbert Street Suite 600 Norfolk, Virginia 23511-3392; Mrs. Joan Duke, 757-***-****; may contact supervisor.

Duties are the same as General Supply Specialist-2001 GS-09.

03/1994 to 07/2000; 40 hours per Week; Secretary; GS-0318-06; last promoted 06/1995; permanent employee; not on a temporary promotion; Fleet and Industrial Supply Center, 1968 Gilbert Street Suite 600 Norfolk, Virginia 23511-3392; Commander Cathy Alexander, 757-***-****; may contact supervisor.

Answered telephone calls and greeted visitors. Routed mail to the appropriate recipients. Maintained controlled records on incoming correspondence and action documents. Followed up on work in progress to insure a timely reply or action. Reviewed out-going correspondence for signature of the Director/Deputy Director for proper format, grammar and typographical accuracy. Maintained clerical and backup support to management support staff and other divisions within COD. Coordinated all travel reservations and typed all travel orders, using the Automated Travel System (ATS), for the Director, Deputy Director, Customer Service Manager and Department/Division Directors. On certain occasions, took the travel orders to Personal Support Detachment Office (PSD), for ticketing. Collected, assembled, and prepared necessary data, (flow charts, organizational charts, reports, etc.) for presentation at conferences. Established and maintained a complete and comprehensive set of files on programs, (i.e. PowerPoint, FED forms, MTF Editor, MS Word, Excel, and Access, projects and functions under the cognizance of the department. On my own imitative or from oral instructions, I composed correspondence concerning matters of supply operations as well as personnel for the Director/Deputy Director and Customer Service Manager. Assisted the presentation silver custodian with the issuing, receiving, and inventory of presentation silver for ships and commands on the East Coast, whether for turn-in, or temporary storage of decommissioning ships. If repair of silver was necessary, generated the necessary forms required for the silver to be taken by a contractor for the silver's repair and/or cleaning. When directed by NAVSUP, also prepared the necessary documentation for shipment of silver to another command or onto its final destination. Monitored the silver while it was being packed and stayed with it until it was ready for shipment. Generated all documents for credit card purchases for the entire department. As a credit card holder, generated all documentation for credit card purchases for entire department. Ordered all office supplies, computer equipment, and signed for the merchandise when it arrived. Assisted the Customer Service Manager with problems, maintained the department's OPTAR status on requisitions. Maintained copies of contracts for which Division/Department are responsible. I received, dated, sorted, routed and circulated budgetary correspondence and forms. I applied the correct accounting data in accordance with established methods and procedures. I followed up on requisitions to ensure a timely delivery of material. I prepared all invoices for payment with the proper certification for the department, and ensured payment was in compliance with the Prompt Payment Act. Prepared the time and attendance sheets for the Deputy Director for submission to the Payroll Liaison Office for input.

03/1986 to 06/1994; 40 hours per Week; Supply Technician; GS-2005-05; last promoted Not Specified; permanent employee; not on a temporary promotion; Fleet and Industrial Supply Center, 1968 Gilbert Street Suite 600; Mr. Wes Cherry; may not contact supervisor.

Responsible for analyzing requisitions that were rejected from normal processing. Investigated the problem, researched to establish the problem, made necessary corrections and re-entered the requisitions into the supply system. These procedures were followed using the MILSTRIP timeframes required by UDAPS procedures. These exceptions encompass all DLA/NAVY, and locally manufactured material involving the guidelines and UCEPS procedures as indicated by the various UADPS guidelines. The review and investigation vary with each exception. Some require extensive research, i.e. correct unit of issue, accounting data, and developing records on requisitions requiring local procurement actions. Researched requisitions that appeared on an over-aged exception listing. After the research was completed, made necessary adjustments to ensure its process into the Master Stock Item Record (MSIR). Kept abreast of all changes in procurement procedures to ensure proper updating and document preparation. The research that I preformed, involved the use of computerized reference materials, i.e. PARTSMASTER, SHML, TSES, and FEDLOG. Performed receiving requisitions from a facsimile machine for various Procurement Sites. This function was accomplished by maintaining a manual log. After receiving the requisitions, made the determination as to which Equipment Specialist the requisition went to for Technical review. After Technical review, recorded the necessary information, and returned the requisition back to its respective site. Annotated and researched accounting data on various transactions, i.e. Procurement transactions, and exception transactions. If information is needed in obtaining proper accounting data, initiated correspondence as necessary. This correspondence was done via MTF Editor or SALTS form letter. Processed non-standard requisitions. Ensured that the forms (DD-1149 or NAVCOMP-2276), were filled out correctly. If not, informed the point of contact via phone or message to obtain the necessary information. Responsible for all secretarial functions in the absence of the Division Secretary. This included typing all correspondence for the Technical Division, and handling all personnel issues, such as, timesheets, weekly/monthly reports, and payroll problems.

08/1983 to 03/1986; 40 hours per Week; Supply Technician; GS-2005-05; last promoted Not Specified; permanent employee; not on a temporary promotion; Fleet and Industrial Supply Center, 1968 Gilbert Street Suite 600; Mrs. Edna Whealton; may not contact supervisor.

Controlled, coordinated, and expedited requisitions that required release from the inventory item.

EDUCATION

John Adams, Queens, New York; 1971 High School Diploma

St. Leo University, Norfolk, VA; No Degree in Business Administration, 2000; 2.5 out of 3 Point GPA; 24 Semester Hours

Queensborough Community College, Queens, New York; No Degree in Nursing, 1974; 2.5 out of 3 Point GPA; 14 Semester Hours

Hunter University, New York, New York; No Degree in Nursing, 1973; 2.5 out of 3 Point GPA; 56 Semester Hours

PROFESSIONAL TRAINING

Raving Fans Training: 02/21/2002. TurboPrep: FISC NORVA 09/2000. Support Magic: FISC NORVA: 08/2000. MS Office 2000: Saint Leo University 03-05/2000. Uniform Automated Processing System-2 (UADPS-2) 10/31/1997. Customer Service Team Building Seminar: 08/26-27/1997. NAVSUP Commercial Purchase Card: 08/14/1996. Pre-Supervisory Training (Phase 1): 09/22-12/06/1994. American Sign Language Training: 07/16/-09/16/1993. Stock Point Operations Management: 09/12-17/1993. MTF Editor: 08/28/1992. Team Building effectiveness: 10/23/1990.

PROFESSIONAL LICENSES/CERTIFICATES

**None Specified

PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS

08/12/2003 $250: Outstanding assistance given to USS HARRY S. TRUMAN while delayed with “War on terrorism.” Tracked and delivered medical items to USS SCRANTON, USS NEWPORT NEWS, and USS OKLAHOMA CITY; 6/16/06 Recognized for developing and executing the training modules for the Logistics Support Center personnel in the Fleet Logistics Department. $100. 8/12/03 $250. Outstanding assistance given to USS HARRY S. TRUMAN while delayed with “War on Terrorism”. Tracked and delivered medical items to USS SCRANTON, USS NEWPORT NEWS, AND OKLAHOMA CITY; 06/07/2002 $300: “Provided highest level of customer support to USS RAMAGE.” 02/25/2002 $200: Recognized for excellent preparation and support during Command Inspection. 02/05/2002 $200: Recognized for professional and courteous service provided for expediting material for USS KITTY HAWK. 12/10/2001 $500: Letter of appreciation for outstanding service to NMCB NAVSTA, GTMO, Cuba. 10/02/2001: Outstanding support for USS HARRY S. TRUMAN’s STORES loading. 09/19/2000: Letter of Appreciation for “Outstanding support during re-organization of department and establishment of Logistics Support Center, (LSC). 04/10/2000: Letter of Appreciation; “In recognition by Naval Supply Systems Command for dedication and commitment as part of the team in making the Customer Information Center an unheralded NAVSUP success that is used as a “benchmark” for other activities.” 03/07/2000: Recognition for outstanding work; Commander Catherine D. Alexander- Director Customer Operations Department. 02/09/1998: Recognition for outstanding work as assistant presentation silver custodian - P.V. Flondarina, Director, Food Service, NAVSUP.

OTHER INFORMATION

Typing: 40 wpm.

U.S. MILITARY SERVICE INFORMATION

**None Specified

ADDITIONAL DATA SHEET

Janis A Hayes

1. Appointment Eligibility:

Yes-Current Permanent Navy Civilian

Current Permanent Federal Civilian Employee

2. Citizenship: Yes

3. Appt Preference:

Shift Work

Not interested/available in any of the above types of position – only want permanent full time

4. Willing to Travel: 6 or More Days

5. Vet Preference: No Veterans Preference

6. Low PP/GR Accept: GS-7

7. Low Salary Accept: $40,000

8. High Perm PP/GR Held: GS-9

9. Qualified Typist: Yes

10. Birth Date: **None Specified

11. Geo Preference: Chesapeake, VA; Norfolk, VA; Virginia Beach, VA

RACE/ETHNIC STATUS: **None Specified

SEX: Female

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