Customer Service Associate
Resume:
Hello
I’m Christine Stark
Elizabeth City, NC 27909
631-***-**** cell
**************@*****.***
Experience NOVEMBER 1991 - RETIRED APRIL 2022
**** - ***** **** - ******* *********TIONS - Business Customer Service and Sales Associate
● create, update and maintain information on various computer systems
● Manage paper and electronic filing systems
● Handle customer inquiries over the phone
● Schedule and confirm appointments for clients
● Provide comprehensive billing and sales services to clients 2018 - March 2020 in 6 month rotations - Executive Relations Helpline
● Manage multiple departments to resolve customer issues
● Handle Executive complaints and inquiries over the phone and in writing
● Manage local projects to completion
● Provide excellent customer service to clients
● Maintain scheduling and account records
● create, update and maintain information on various computer systems June 2020 - March 2022 in 3 month rotations Supervisor
● Provide excellent customer service to clients
● Manage multiple departments to resolve customer issues
● Handle complaints and defuse customers
● Provide resolutions that worked for both the customer and the company NYNEX - BELL ATLANTIC - VERIZON
1996 - 2005 Residential Customer Service and Sales Associate
● create, update and maintain information on various computer systems
● Manage paper and electronic filing systems
● Handle customer inquiries over the phone
● Schedule and confirm appointments for clients
● Provide comprehensive billing and sales services to clients
● Troubleshooting of orders
● Work with multiple departments to resolve issues NEW YORK TELEPHONE
1991 - 2005 Operator services
● Handled high volume customer inquiries over the phone
● Provided empathy and discretion in dealing with emergencies
● Facilitated resolution of customer questions
2
Education
May 1990
Briarcli e College, Patchogue, NY - Associates in Business Management References
Upon request
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