Administrative Assistant Customer

CHRISSY GRAY

**************@*****.*** ● 705-***-****

EXPERIENCE

SEPT 13, 2018 – FEB 28, 2022

CUSTOMER EXPERIENCE ASSOCIATE, TD CANADA TRUST

• Processes financial transactions like deposits, withdrawals and bill payments as

per standardized operating procedures, industry regulations and TD's Code of

Conduct and Ethics

• Understands and determines customer needs to recommend solutions specific to

those needs while exercising discretion in confidential matters

• Responds and resolves customers' concerns using standard procedures and

escalating non-standard activities, as necessary

• Achieves assigned goals and business' objectives by promoting banking solutions

and completing business processes in a timely and accurate manner

• Connects personally with customers to advise them appropriately and clearly on

banking solutions and processes

• Helps build a positive, diverse and equitable work environment by promoting

team effectiveness as well as participating in personal performance development

• Assists the team by respecting coworkers, staying dedicated, and keeping

everyone up to date on the status of routine activities

• Delivers quality customer experiences and recommend operational improvements

where opportunity exists to improve and achieve operational excellence

EDUCATION

JUNE 2012

HIGHSCHOOL DIPLOMA, KIRKLAND LAKE DISTRICT COMPOSITE SCHOOL

SKILLS

• Proficient in working with computer

software and very comfortable with

technology

• Reliable in maintaining a positive and

productive work environment

• Impeccable organizational and time

management skills

• Possesses the ability to multi-task,

prioritize, and work well in fast-pace

environment

Contact this candidate