Rehabilitation Counselor Center Agent

Cheryl Ricks

*** ****** *****

CANYON, TX *****

806-***-****- cell 806-***-****- home

******.*****@**********.***

Skills

● Communication to include interviewing, planning, scheduling, documenting, and evaluating

● Obtain and analyze data to make complex decisions

● Accurate file management and data processing

● Generate purchase orders and receive invoices

● Multi-task between computer programs and websites

● Time management, ability to work independently

● General office duties including phones, mail, and peripheral office machines

● Microsoft and Google applications

Experience

Canyon Insurance Agency, Canyon, TX - Customer Service Associate

● Confer with customers by telephone or in person to provide information about products or services; generated personal lines quotes using multiple computer programs and several different carriers such as Travelers, Progressive, State Auto, and Germania.

● Analyze renewal policies against the binder and the expired policy for premium changes.

● Respond to phone and email inquiries from insurance companies, identify and prepare premium finance quotes/agreements and deliver renewal quotes to clients.

● Identification cards and policy endorsements to support acquisition and retention of profitable business.

● Provide additional support including responding to customer inquiries, processing payments, providing certificates of insurance, binders, and notarizing documents. Canyon Independent School District, Canyon, TX - Substitute Teacher

● Performed instructional and management tasks for absent teachers

● Administered and documented oral medications in absence of school nurses

● Explained lesson plans and homework

● Maintained classroom control and cleanliness

● Provided tutoring to individual students or small groups

● Assisted students with special needs in mainstream and resource classrooms 2

Sitel, Amarillo, TX - Call Center Agent

● Updated home and auto policies

● Contacted USAA members to obtain correct vehicle identifications numbers and states of registration

● Contacted USAA members to add new youthful drivers to policy

● Offered additional policy types to meet the needs of service members or veterans and their familyResponded to multiple calls from mortgage companies and lienholders Department of Assistive and Rehabilitation Services, Amarillo, TX - Vocational Rehabilitation Counselor

● Interviewed new and established clients, analyzed medical records, scheduled medical and psychological evaluations, determined eligibility and continued progress

● Researched various vocational goals consistent with abilities and limitations

● Developed individualized plans identifying suitable employment goals and services to assist in overcoming barriers and obtaining/maintaining employment

● Provided counseling and guidance to identify barriers, provide encouragement and support, and ensure successful outcomes

Texas Rehabilitation Commission, Amarillo, TX - Rehabilitation Services Technician

● Scheduled appointments

● Entered accurate data to develop electronic profiles

● Coordinated efficient delivery of services

● Generated purchase orders and received invoices

● Processed travel vouchers for Counselor

● General office duties including receptionist, filing, and processing mail Education

University of North Texas - Master of Science in Vocational Rehabilitation University of Houston - Bachelor of Science in Interdisciplinary Studies North Harris County College - Associate of Arts in General Studies Licenses and Certifications

● General Lines Agent - Property and Casualty - 2608094

● Notary Public

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