Customer Service Sales Associate

Jazcelyn D. Pagan

**** ***** ****** ****.

Dallas, Texas

551-***-****

********.*****@***************.***

Objective:

Solid background in a fast paced environment. Reliable, dedicated, self-motivated individual with a strong work ethic and an unwavering sense of professionalism along with superior people skills. I am seeking a position which will challenge me but also allow me to be a part of enhancing Verizon’s brand on a larger scope while enhancing our success.

Education:

College of Staten Island

Verizon Telesales Orangeburg, NY & Irving, TX

Telesales Supervisor 05/2014 – Present

• Providing excellent customer experiences to Consumer wireless account holders.

• Managing accounts and working with multiple workgroups to ensure Customer excellence.

• Deescalating situations/ counseling while training others.

• Peer leadership roles and Training

• Obtaining customer loyalty through personal experience but also training others.

• Specialized, out of the box solutions

• Time Management

• Adhering to policies/procedures daily

• Assisting customers/ employees/ partners and leaders for 1 solution…SUCCESS

• Developing sales reps for further career options/promotion.

• Office setting as well as transitioned to work from home (Legacy Supervisor)

• Digital Locker documentation proficient

• Four years of experience in role

• Have worked with Top Senior Managers and have incorporated different coaching styles

Telesales Transition Coach

• Training new employees the fundamentals of integrity, sales advice, systems and communication skills followed by specs of upcoming technology.

• Participant of the culture coaching program for new hires.

Telesales Senior Rep

• Support in a call center setting, fast pace environment, followed by building moral and performance for reps needing assistance with particular metrics followed by documenting behaviors for each specific sales rep.

Telesales Consumer Sales Rep

• Member of Top 10% Team

• Deliver innovative solutions to customers

• Product and policy knowledge

Telesales Business Sales Rep

• Manage existing accounts to support growth in major account agreements.

• Product and policy knowledge

Indirect Verizon Wireless/ We R Wireless Paramus, NJ

• Sales Rep/ Key Holder 7/2013 – 4/2014

• Sales associated with Verizon plans and Cellular Phones

• Sales with Verizon Fios

• Customer Service

• Technical support

Verizon Wireless/United Telecom West Haverstraw, NY

• Assistant Manager/Key Holder 9/2010- 7/2013

• Sales associate with advanced technology

• Enhanced communication skills with specs of upcoming technology before release dates

• Sales with Verizon Fios

• Achieved sale goals

• Customer Service

Verizon Fios New York, NY

• Sales Associate 7/2009-6/2010

• Sales/Marketing

• Answered phone calls

• Customer Service

• Data Entry

Nike town New York, NY

• Sales Associate 10/2008-7/2009

• Provided excellent customer service

• Cashier

• Sales/Marketing

• Inventory

Relevant Skills:

• Proficient in Spanish

• Proficient in Excel

Volunteer and Extracurricular Experience: New York, NY

Turn2Foundation (Baseball Clinics) Baseball Coach 5/2006-6/2013

• Responsible for teaching and developing baseball skills for children ages 7-13 throughout all five boroughs.

• Mentor/Counselor and assisting the children to stay mentally focused to achieve their athletic goals.

Turn2Foundation (Jeter’s Leader’s) Alumni New York, NY

9/2004- Present

• Selected to assist in promoting healthy lifestyles, academic achievement and social change activism among high school students through representing Derek Jeter in the community.

• Developed and presented workshops on various topics to students ages 5-18

• Planned and implemented Summer Youth Leadership conferences bi-annually

References available upon request

Contact this candidate