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Customer Service Toyota

Las Vegas, NV
May 28, 2022

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Roy S. Padre

Henderson, NV***** 818-***-****

Supply Chain Management

Logistics Operations Inventory Control

•Analytical, results-focused professional with 20 years of experienceand a solid record of producing exceptional results in a global sourcing environment

•Exceptional communication skills withproven abilities in client relations and customer service; readily establish rapport with associates and suppliers

•A skilled negotiator and creative problem solver witha tenacious approach to sourcing

•Eager to share knowledge through training and mentoring new hires

•Go the extra mile to satisfy customer needs and resolve customer satisfaction challenges

Areas of expertise:

−Kaizen process improvement

−Budgeting and forecasting

−Project management


−Vendor management

−Distribution principles

−Shipping and receiving

−Hazmat regulatory compliance

−Contract management

−ABC analysis for inventory optimization

Technical skills:Proprietary inventory tracking systems, Microsoft Office Suite


Toyota Motor Sales, Torrance, CA(1997 – 2017)

Accessory Supply Administrator

Managed the worldwide logistics function of Toyota’s corporate vehicle accessories department including electronics, audio, and security productsin support in support of company’s goals to maximize profits.Areas of responsibilityincluded forecasting, inventory, planning, warehousing, and distribution.

•Oversaw supply chain by moving inventory from vendors through Toyota’s East and West Coast warehouses to regional warehouses, regional parts distribution centers, and vehicle processing centers.

•Managed inventories of up to $60M, ensuring adequate inventory for two major distribution centers and regional centers throughout the U.S., Mexico, South America, Asia, and Gulf countries in the Middle East.

•Collaborated with sales and marketing to advance slow-moving items andensure product availability met projected demands for marketing promotions. Monitored spikes in sales and placed supplemental orders to prevent shortages and loss of sales.

•Trained new hires on inventory systems and processes,and coached them on various strategies such as forecasting, handling shortages, and optimal shipping methods.

•Integrated Kaizen process improvement methodologies to improve workflow efficiency and eliminate waste.

Roy S. Padre

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Experience (continued)

•Continuously demonstrated tenacity in sourcing products throughout the world, investigating alternatives, and negotiating deals to meet inventory demands.

-Negotiated with Toyota de Argentina for a one-time credit line increase to allow a delivery which built stock and covered a long lead time, allowing Toyota de Mexico to move trucks without interruption and meet sales goals.

-Negotiated a delivery plan with a supplier who increased man hours on the production line allowing Toyota Saudi Arabia to set sales promotion timing based on the delivery schedule.

-Negotiated with supplier to build more floor mats to meet an unexpected spike in sales projections. Toyota vehicle distribution centers were able to install product without interruption and deliver vehicles to dealers on time.

-Negotiated supplier agreement to increase production for a new cargo liner product. Consulted with supplier regarding prioritizing production by color, and arranged for carrier and direct delivery to the Princeton, IN, plant. Efforts saved product from being turned off and averted potentially millions in lost sales.

•Recognized with multiple Gem and Partners in Productivity awards for exemplary performance and innovative ideas submitted.

•Consistently ranked in the 98th percentile or above for quality of fill rate and customer satisfaction, meeting or exceeding Toyota’s KPI goals.

Professional Development

University of Manila, Manila, Philippines

Bachelor of Science in Foreign Relations

California State University, Northridge, Northridge, CA

Certificate, Traffic Management

Certificate, Production and Inventory Control Systems

University of Toyota training:

•Project Management

•Team Building

•Problem Resolution

•Hazmat Compliance

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